Search for Manager roles in IT Unified Communication located in Dallas, TX, with a Bachelor’s degree in a related field, 3+ years of leadership experience, and expertise in Cisco UC technologies.

I found several Manager positions in IT Unified Communication located in Dallas, TX. These roles require a Bachelor’s degree, 3+ years of leadership experience, and expertise in Cisco UC technologies. You have 245 suitable positions to explore right now.

Manager

Dallas, TX

Bachelor

Senior

Cisco Unified Communications Manager

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Manager, IT Unified Communication at American Airlines is fundamentally a leadership role focused on fostering a high-performing team to ensure the reliability and effectiveness of collaborative technologies across the airline. This individual is tasked with overseeing critical systems like Microsoft Teams and Cisco Unified Communications in a fast-paced, technology-driven environment. The role requires not only management skills but also technical proficiency in VoIP technologies, budget management, and project oversight. Candidates will be expected to resolve complex technical issues while effectively communicating with team members and key stakeholders, balancing multiple responsibilities. Success in this position is likely defined by enhanced team performance, improved system uptime, and successful project implementations that positively impact operational efficiency and customer satisfaction.

Company Analysis:

American Airlines stands as a significant player in the aviation industry, characterized by its extensive fleet and global network. This company is not merely a service provider; it emphasizes personal connections and the overall journey experience, resonating through its commitment to excellence and humanity. The culture appears to be inclusive and growth-oriented, where employees are encouraged to develop their skills and take on leadership roles. The position of Manager, IT Unified Communication suggests a strategic necessity to enhance operational capabilities, ensuring that critical communication infrastructure is reliable and efficient. This role sits within a broad organizational structure that likely offers significant visibility to upper management, positioning it as vital in achieving the company’s objectives to innovate and improve customer connections.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions:
1. Tell me about a time when you had to manage a challenging project with tight deadlines. How did you prioritize tasks and allocate resources?
1. Describe a situation where you had to lead a team through a significant change. What strategies did you use to ensure their buy-in and smooth transition?
1. Can you give an example of a conflict within your team? How did you handle it to preserve team dynamics and productivity?
1. Share an experience in which you had to adapt your leadership style to meet the needs of a diverse team. What did you learn from that experience?
Technical/Role-Specific Questions:
1. How do you ensure that the technical aspects of collaboration tools like Microsoft Teams align with the overall business objectives?
1. Can you walk me through your approach to budgeting and forecasting for communication technologies? What factors do you consider?
1. Describe your experience with Cisco UC technologies and outline how you've previously implemented these systems in a business context.
1. How do you troubleshoot and optimize Cisco's Unified Communication systems? What metrics do you assess?
Situational Questions:
1. Imagine you are faced with a sudden outage of a critical communication tool during peak operational hours. How would you manage the situation?
1. If tasked with overseeing a new collaboration project with a cross-functional team, how would you approach the project planning stages?
Company Fit/Motivation Questions:
1. Why are you interested in joining American Airlines specifically, and how do you see yourself contributing to our mission?
1. How do your personal values align with American Airlines’ commitment to service and excellence in customer care?
Questions for the Candidate to Ask the Interviewer:
1. Can you describe how the IT team collaborates with other departments to enhance the customer experience?
1. What types of professional development opportunities does American Airlines provide for team members in leadership roles?
1. How does American Airlines measure success in technology implementations, particularly regarding employee efficiency and customer satisfaction?

Job Details

Overview Company

IT Unified Communication Manager

American Airlines

10 days ago

Highlight

OnsiteFull-time3+ yearsManager

Summary

American Airlines is seeking a Manager, IT Unified Communication to join their team in Dallas, TX. The role involves leading a team responsible for maintaining critical collaboration infrastructure and managing related financials.

About the Role

As the Collaboration Services Manager, you will lead and mentor a team maintaining collaboration services for American Airlines. Responsibilities include overseeing Microsoft Teams voice services, managing Cisco UC technologies, and handling daily AV operations. You will also contribute to project planning, ensure security policy integrity, and act as a technical owner for problem resolution.

About You

Required:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training.
3 years of experience leading team members.
Budgeting and forecasting experience.

Preferred:

3+ years of leadership experience.
Airline experience.

Benefits

Travel perks with access to 365 destinations on more than 6,800 daily flights.
Health benefits including dental, prescription, and vision from day one.
Wellness programs with tools and resources for personal development.
401(k) program with employer contributions available after one year.
Additional benefits such as Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.

American Airlines

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.

With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.

Dallas, TX