IT Systems Administrator
19 days ago
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OnsiteFull-timeEntry
Summary
Red 6, an innovative Augmented Reality technology startup specializing in synthetic air combat training, is seeking an IT Systems Administrator to provide technical support and maintain computer systems across the organization in Denver, CO.
About the Role
The IT Systems Administrator will maintain computer systems and act as the first line of support for users and systems, manage PCs, printers, servers, and related equipment, assist with onboarding new users, maintain inventory of equipment and software licenses, install and repair hardware and software, provide technical assistance for software and hardware issues, respond to queries in person or by phone, write training manuals, maintain daily system performance, guide users through problem-solving, run diagnostic programs, install peripherals, follow up to ensure issue resolution, gather user feedback, and run reports to identify recurring malfunctions.
About You
Required:
- 2+ years of experience in a help desk environment
- A+ Certification
- Flexibility to work various shifts with minimal notice
- Availability to work regular overtime
- Proficiency with macOS, Windows, and Linux (Debian based)
- Excellent oral communication skills
- Detail-oriented with ability to keep detailed notes on tickets
- Ability to diagnose and resolve basic computer technical issues
- General awareness of computer systems, PC repair, and network management
- Resourcefulness and quick-thinking to troubleshoot new and critical technical issues
- Ability to deploy, configure, and support operating systems on desktop and mobile devices
- Understanding and appreciation for information security within systems and user devices
- Strong customer service orientation with prioritization skills
- Ability to obtain a security clearance (requires U.S. Citizenship)
Preferred:
- BA in IT, Computer Science or similar relevant field
- Microsoft Certified Systems Administrator or equivalent designation
- Experience with Augmented Reality / Virtual Reality hardware
- Ability to obtain government clearances
- S+ Certification
- Experience with ticketing systems
- Experience with Remote Monitoring and Management (RMM) tools
- Experience with patch management solutions for endpoint security and compliance
- Familiarity with Microsoft Azure administration and services
- Experience using Microsoft Intune in both GCC High and Commercial environments
- Working knowledge of commercial Linux distributions, especially Red Hat Enterprise Linux (RHEL)
Benefits
- Healthcare, Dental, and Vision coverage at 100% for employees
- Paid time off including vacation, sick leave, paid holidays, and parental leave
- Short and Long-Term Disability insurance
- Flexible Spending Account (FSA)
- 401(k) Retirement Plan
- Voluntary Worksite Benefits including Accident, Critical Illness, and Hospital Indemnity
Red 6 is a veteran founded business that has re-defined the future of advanced training and interaction with digital content, by developing a revolutionary augmented reality technology that works outdoors, and in the most dynamic of environments.
Denver, CO