I've found several IT Support Specialist roles in San Francisco that match your criteria for mid-level positions. They require experience with Windows 10/11 and Microsoft 365, offer full-time employment, and have salaries ranging from $90,000 to$110,000. Here are the top results for you to review.

Sure. Here's the analysis:

Job Analysis:

The IT Support Specialist role at Addison Group is fundamentally about providing exceptional technical support to end-users within a professional services environment. This individual will not only act as the first point of contact for technology issues but also be expected to deliver a superior 'white glove' customer service experience, emphasizing the importance of interpersonal skills alongside technical expertise. Key responsibilities include imaging, deploying, configuring, and troubleshooting workstations, as well as maintaining AV/VC technology in meeting spaces. The need for experience with Microsoft 365 and Windows OS is paramount as these are core tools the team utilizes, and the role requires a proactive approach to solving hardware and software issues. Success in this position will involve balancing technical troubleshooting with strong communication and collaboration across various teams, making it pivotal for the candidate to navigate often complex IT environments while adhering to service level agreements (SLAs). Given the mid-level experience requirement of 7+ years, the candidate will likely face challenges related to managing diverse user needs, ensuring high levels of service during potentially disruptive incidents, and contributing to the team's efforts in continuous improvement of IT operations. Over the first 6-12 months, success will likely involve being able to resolve a significant percentage of tickets on first contact while also effectively managing new IT deployments and ensuring seamless operational continuity in service delivery.

Company Analysis:

Addison Group operates within the competitive landscape of professional services, notably emphasizing talent solutions, which positions them not only as a staffing firm but also as a consultant specializing in the intricacies of human resources across various sectors. The company's accolades in recent years illustrate a commitment to quality and excellence, suggesting a strong market presence largely driven by their focus on aligning candidates with organizational goals rather than mere availability. Culturally, Addison Group appears to prioritize a service-driven mindset, as evidenced by their emphasis on treating candidates and clients with respect and integrity. This supportive and collaborative ethos may enhance the effectiveness of the IT Support Specialist, especially given the emphasis on 'white glove' service in the role. The IT team is likely to be integral to ensuring operational efficacy across multiple departments, providing the specialist with significant visibility in the organization when it comes to meeting user needs. The strategic purpose of this role appears to align with Addison Group's broader agenda of cultivating high-performance teams through exceptional talent support, thereby enhancing operational capabilities and ensuring a consistent candidate experience. In the context of a fast-paced working environment, adapting to new technologies and processes will be critical for someone thriving in this role, thus reinforcing the importance of continuous learning and adaptability.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a hardware issue under a tight deadline. What steps did you take to ensure a quick resolution?
• Can you describe a situation where you provided 'white glove' service to a client or internal user? What feedback did you receive?
• Have you ever encountered a situation where your communication skills made a significant difference in resolving an IT issue? Share that experience.
• How do you prioritize incoming IT support requests, especially when they are competing for your attention?
• How would you approach configuring and deploying a new batch of laptops using SCCM?
• Describe your troubleshooting process when dealing with issues related to Windows 10 or Microsoft 365. Can you walk us through a specific example?
• What steps would you take if an AV system in a meeting room was not functioning correctly just before a scheduled presentation?
• Imagine you're charged with coordinating an office move involving several pieces of technology. How would you ensure minimal disruption?
• Why are you interested in working at Addison Group specifically?
• How do you think your experience and values align with the mission of Addison Group?
• What excites you most about the possibility of working in a professional services environment?
• What tools or strategies have you found effective in documenting IT incidents and ensuring compliance with SLAs?
• What are some of the challenges you've faced in past roles that required collaboration with multiple teams, and how did you overcome them?