Search for IT Support Specialist roles in San Diego, preferably full-time, for candidates with ITIL or Comptia certification, paying around $21.00 per hour, and with at least 1 year of experience.

Okay, I've searched for IT Support Specialist roles in San Diego that are full-time, requiring ITIL or Comptia certification, paying around $21.00 per hour, and looking for candidates with at least 1 year of experience. I have found 45 positions for you.

IT Support Specialist

San Diego, CA

Full Time

ITIL Certification

$21.00+

1 year + Experience

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The I.T. Support Specialist role at Family Health Centers of San Diego (FHCSD) is fundamentally focused on providing essential technical support and enhancing the operational efficiency of the organization's IT systems. The main purpose of this position is to ensure that the diverse healthcare staff can seamlessly interact with technology, allowing them to focus on patient care rather than technical issues. Key responsibilities will involve troubleshooting hardware and software problems, mentoring staff on system usage, and managing the help desk system—this implies a strong customer service orientation and the ability to communicate technical concepts in a user-friendly manner. The specialist will not only need basic technical knowledge but should also cultivate strong interpersonal skills to effectively train users, particularly in a setting where many users may have varied levels of tech literacy. Success in this role hinges on the ability to quickly address issues and provide solutions, often under conditions of time pressure and high user expectations. Over time, if performance expectations are met, the individual may contribute to process improvements or system upgrades, aligning their efforts with broader organizational goals of enhancing healthcare access and efficiency for underserved populations.

Company Analysis:

Family Health Centers of San Diego operates as a critical health service provider focused on underserved communities, emphasizing a mission of accessibility, compassion, and quality care. This framing suggests that the organizational culture will prioritize empathy and community impact, which are essential traits for team members. The company's position as one of the largest Federally Qualified Health Centers in the nation means that the I.T. Support Specialist will play a vital role in ensuring the technological backbone that supports a high volume of patient encounters and diverse service offerings. Within the broader organizational context, the specialist may function as both an individual contributor and a vital team player, working closely with various departments to enhance their technological capabilities. The fast-paced environment of healthcare delivery means the support services offered must be quick and responsive. Therefore, successful performance in this role is directly tied to FHCSD's strategic objective of maintaining operational efficiency, which ultimately allows them to better serve their patient population.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a technical issue under pressure. What was the situation, and what was the outcome?
Can you describe an experience where you had to train someone on how to use a software or hardware system? What approach did you take?
Provide an example of a time you received constructive feedback. How did you respond and what steps did you take afterward?
Describe a situation in which you had to communicate complex technical information to someone who was not tech-savvy. How did you make it understandable?
What steps would you take to diagnose a printer that is not responding in a busy environment?
How would you approach setting up a new software application for a user with limited technical skills?
Imagine a scenario where multiple users are experiencing issues with their computers at the same time. How would you prioritize and handle these requests?
Suppose you are dealing with a critical system issue that affects patient care. How would you communicate this to your team and escalate the situation?
Why are you interested in working at Family Health Centers of San Diego specifically, and how do you see your role contributing to its mission?
How do your values align with FHCSD's focus on serving culturally diverse and underserved populations?

Job Details

Overview Company

IT Support Specialist

$21/h-$21/h

Family Health Centers of San Diego

4 days ago

Highlight

OnsiteFull-timeEntry

Summary

Family Health Centers of San Diego is seeking an I.T. Support Specialist to join their team in San Diego, CA. The role involves providing technical assistance for computer systems, network hardware, and software, ensuring effective troubleshooting and user support.

About the Role

As an I.T. Support Specialist, you will evaluate and troubleshoot hardware and software problems, provide training on computer systems, install and configure new hardware and software, and serve as the primary interface for the Department’s help desk system. You will also maintain accurate records of computer equipment and software inventory and perform other assigned duties.

About You

Required:

High school diploma or GED equivalent.
Ability to communicate computer concepts to users of all literacy levels.
Basic knowledge of data networking principles and applications.
Intermediate interpersonal and customer service skills.
Self-sufficient and able to work under minimal supervision.
Active Class C California driver's license with no recent violations.

Preferred:

COMPTIA Certification or equivalent experience.
Experience with Microsoft Operating Systems and Microsoft Office.
ITIL Certification.
MCP Certification.
Bilingual English/Spanish.

Benefits

Generous compensation and benefits package.
Base salary range: $21.00 - $21.00 per hour.
Opportunities for salary growth based on skills, education, and experience.

Family Health Centers of San Diego

For more than 50 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest Federally Qualified Health Centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 25 behavioral health facilities, nine physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, two PACE centers and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. Also, as a Title X-funded provider of comprehensive sexual and reproductive health care, FHCSD provides Title X sexual and reproductive health care services to over 42,000 unique patients each year.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and largest comprehensive HIV/AIDS services provider in the San Diego region.

San Diego, CA