Okay, I've searched for Help Desk Support Technician roles in Grand Rapids, MI, requiring 2+ years of IT support experience in Managed Services, knowledge in Microsoft 365 and Windows technologies, and offering medical benefits. I found 45 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The IT Support Specialist role at TEKsystems is fundamentally about providing exemplary support to end-users, ensuring that technical problems are resolved quickly and effectively. This position requires a strong emphasis on customer service as you will be the first point of contact for IT issues via phone, email, and self-service requests. Responsibilities include troubleshooting common technical issues related to Windows environments and Microsoft 365, which means the candidate will need a solid understanding of these platforms and the ability to address problems swiftly. Given the focus on an IT Managed Service Provider background, the role likely emphasizes maintaining efficiency and uptime in a fast-paced environment. Success in this position means not only resolving issues but also enhancing user satisfaction and making a positive impact on the overall functioning of the IT department. This can lead to improved business outcomes by allowing employees to maintain their productivity.

Company Analysis:

TEKsystems positions itself as a leader in business and technology services with a strong commitment to innovation and transformation. The company operates in a highly competitive space, servicing a diverse range of clients, including many Fortune 500 companies. This indicates a robust organizational structure and a culture that values agility, collaboration, and customer-centric solutions. Employees in this role will be expected to adapt to rapid changes and collaborate across departments to troubleshoot and resolve issues. Given the emphasis on community impact and employee engagement through off-campus events and supportive benefits, it seems the company prioritizes a vibrant workplace culture. The IT Support Specialist role is an essential part of this ecosystem, as it directly interfaces with employees to ensure smooth operations and prompt issue resolution, which aligns with TEKsystems' broader aim of accelerating business transformation.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you had to troubleshoot a technical issue under pressure. What was the situation and how did you resolve it?
• Can you share an experience where you had to explain a complex technical issue to a non-technical user? How did you ensure they understood?
• What steps do you take to prioritize multiple support requests in a high-volume help desk environment?
• Walk us through your experience with Microsoft 365. What kind of troubleshooting have you done, and what tools do you use?
• How do you approach diagnosing a VPN connectivity issue for a user who is working remotely?
• Describe your familiarity with tools like ConnectWise or AutoTask. How have you used them to enhance service delivery in a previous role?
• If a user reports that they cannot access a shared drive in SharePoint Online, how would you troubleshoot this issue?
• Imagine a scenario where you receive two urgent trouble tickets at the same time. One is from a senior executive experiencing a system outage, and the other is from a staff member with a minor printing issue. How would you handle this situation?
• What about TEKsystems appeals to you as a potential employer, and how do you see yourself contributing to our mission?
• How do you stay current with advancements in technology, especially in cloud services and Microsoft technologies?
• What do you believe is the most important aspect of providing excellent customer service in an IT support role?
• Can you describe a time when you received feedback from a user? How did you incorporate that feedback into your future work?
• What questions do you have about the team you’d be working with, or about how IT support is managed at TEKsystems?
• How do your professional values align with the community-focused mission of TEKsystems?