Okay, I've searched for Information Technology Support Specialist roles in Glen Allen, VA, that focus on remote support, require 3-5 years of experience, emphasize strong customer service skills, and are familiar with ServiceNow ticketing systems. I found 23 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Information Technology Support Specialist role at Insight Global is fundamentally about providing high-quality technical support and ensuring seamless IT operations for end-users within a fast-paced environment. The primary responsibilities include troubleshooting software and hardware issues, managing user data, and ensuring that technical infrastructure runs smoothly. This role demands proficiency not only in technical skills—such as experience with Cisco technologies, Windows operating systems, and the ServiceNow ticketing system—but also in soft skills like customer service and effective communication. Since the position operates in a dynamic setting, candidates will likely face challenges in prioritizing tasks and solving complex technical problems while maintaining a strong customer focus. Success in this role looks like quickly and effectively resolving issues, ensuring high user satisfaction, and minimizing downtime through proactive management and clear communication with users and teams across divisions. Over the first 6-12 months, achieving a deep understanding of the company’s tech infrastructure and establishing strong relationships with end-users will be crucial for success.

Company Analysis:

Insight Global operates in a competitive landscape as a staffing and professional services company, specializing in delivering tailored staffing solutions to large organizations across varied industries. This positioning as a trusted partner to Fortune 1000 companies suggests that the IT Support Specialist will have a substantial impact on the internal efficiency and productivity of these clients. The company's culture appears to be highly supportive and growth-oriented, valuing the personal and professional development of its employees, which presents an excellent opportunity for candidates looking to advance their skills and career. As a role within a global organization with diverse teams across multiple geographical locations, the Information Technology Support Specialist will be a critical player in ensuring operational stability and enhancing user experiences. This role not only addresses immediate customer service needs but also plays a part in fostering a more integrated and efficient technical environment in alignment with the company’s commitment to empowering people—both customers and internal teams alike. Understanding how this role contributes to long-term strategic goals will be important for candidates, particularly in relation to enhancing operational efficiencies that align with Insight Global’s mission of elevating talent and technical solutions.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a challenging technical problem. What steps did you take to resolve it?
• How do you prioritize multiple support requests when they arrive simultaneously?
• Describe a situation where you had to communicate a complex technical issue to a non-technical audience. How did you ensure they understood?
• How would you handle a situation where a user is frustrated and upset about a technical issue?
• How would you approach configuring and installing hardware for a new location or office setup?
• What methods do you use to document and update tickets effectively in a ticketing system like ServiceNow?
• Can you walk us through your experience with backing up and restoring user data? What tools have you used?
• Imagine you receive a ticket regarding a common software bug affecting many users. How would you address this issue and communicate your findings?
• What experience do you have working with Commodities applications, and how do you see that benefiting our team?
• Why are you interested in working at Insight Global specifically, and how do you think you can contribute to our mission?
• How do our company values resonate with your personal or professional values?
• What questions do you have about the team's workflow or the technologies we utilize here?
• What do you believe is the most critical factor for success in a high-paced IT support environment, and why?