I found several IT Support Manager roles in Tampa, FL. These positions are full-time, requiring ITIL certification, emphasizing customer service skills, and expecting at least 5 years of help desk support experience. There are 32 opportunities available for you to explore.

Sure. Here's the analysis:

Job Analysis:

The IT Support Services Manager at Grow Financial is fundamentally hired to ensure the seamless operation of the Electronic Services team, focusing on providing superior IT support to all credit union employees. This involves overseeing the daily activities of the Help Desk, fostering a culture of empowerment and engagement among team members, and hitting departmental goals effectively. The role demands extensive knowledge of IT troubleshooting and customer service, balanced with managerial responsibilities to lead and mentor staff. Given the cooperative ethos of Grow Financial, candidates will likely face challenges such as maintaining high service quality in a fast-paced environment while fostering team cohesion. Success in this role manifests as highly satisfied employees who feel supported in their technological needs, evidenced by quick resolution times and positive feedback within the organization. The effective integration of IT functionality into everyday operations will be key to advancing the mission of serving members efficiently and collaboratively.

Company Analysis:

Grow Financial operates as a significant player in the credit union sector, emphasizing a member-centric model over traditional banking profit motives. This positions the company as a community-focused organization that values its employees as much as its customers. The culture is likely to be innovation-driven and collaborative, with strong emphasis on diversity and professional growth, appealing to candidates who thrive in such environments. The company has been recognized as a Top Workplace, indicating a positive work atmosphere that greatly values employee satisfaction and engagement—qualities necessary for the team dynamics this role requires. The IT Support Services Manager will play a critical role in maintaining this positive culture by delivering effective support to staff—this visibility at various levels within the organizational structure would indicate significant influence on overall employee experience and operational efficiency. The strategic alignment of this role is centered around enhancing technological support capabilities to enable a more engaged workforce, thereby reinforcing the organization's efforts to serve its members better.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you led a team through a challenging technical issue. What was your approach, and what was the outcome?
• How have you previously managed employee performance in a fast-paced IT support environment? Can you share an example?
• Tell me about a time when you encountered a significant obstacle in a project. How did you overcome it?
• What strategies do you use to ensure effective communication within your team and with other departments?
• Can you explain how you've approached troubleshooting a complex software issue for end-users in the past?
• What steps would you take to ensure your team meets support ticket deadlines consistently?
• How would you handle a situation where multiple critical IT issues arise simultaneously?
• Imagine you're notified of a recurring issue affecting user productivity across several departments. What steps would you take to address this?
• Why do you want to work for Grow Financial, and what draws you to this role?
• How do you see your values aligning with the cooperative mission of Grow Financial?
• What do you believe are the most important qualities for someone in the IT Support Services Manager role at a credit union like Grow?
• As the IT Support Services Manager, what would you prioritize during your first few months in the role?
• How can I help support a culture of continuous improvement within the IT team?