Okay, I've searched for IT Support roles in Kenton, OH, emphasizing technical support and service management, at large companies, that require a bachelor's degree in Information Technology and 3+ years of experience. I have found 26 positions for you.

Sure. Here's the analysis:

Job Analysis:

The role of IT Support at Graphic Packaging International is fundamentally about ensuring smooth IT operations and user support for the Sandy Springs location while contributing to global IT excellence. The key responsibilities involve maintaining daily IT operations, analyzing support processes, and collaborating with cross-functional teams to enhance end-user computing services. Candidates will face challenges such as managing immediate and project tasks in a busy environment and diagnosing and resolving technical issues that can impact operational uptime. Success in this role would mean achieving high user satisfaction through effective issue resolution, contributing innovative ideas for process improvement, and seamlessly working with teams to uphold GPI’s IT standards, particularly in security and service delivery. The emphasis on understanding ITIL methodologies highlights the need for a structured approach to IT service management, making the ability to navigate this framework as critical as technical proficiency. Moreover, the expectation to lead continuous improvement initiatives suggests that the candidate will need to be proactive and forward-thinking, with a focus on operational efficiencies and technology advancements.

Company Analysis:

Graphic Packaging International is an industry leader in sustainable consumer packaging, distinguishing itself not only through its large-scale operations but also via its commitment to environmental responsibility and innovation. The company occupies a critical position within the packaging sector, catering to well-known global brands in various markets including food and beverage. This growth-focused environment likely implies that the IT Support role will be dynamic, requiring flexibility and adaptability as the company scales. Culture-wise, GPI seems to emphasize collaboration, community engagement, and diversity—values that can foster a supportive and inclusive workplace. The candidate will not only be an individual contributor but also a vital part of a larger team that links IT operations to business functions across multiple time zones, thus requiring strong communication and teamwork skills. The strategic alignment of this role focuses on enhancing IT services to support growth initiatives while ensuring operational stability, suggesting that success will contribute directly to achieving the company’s broader objectives of innovation and sustainability in packaging.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Questions:
• 1. Tell me about a time when you had to manage a high-pressure situation while providing IT support. What was the situation, and how did you handle it?
• 2. Can you describe a scenario where you identified a process that needed improvement? What steps did you take to propose and implement changes?
• 3. Share an experience where you collaborated with a cross-functional team to resolve a technical issue. What role did you play in that collaboration?
• 4. Describe a situation in which you had to communicate a technical concept to a non-technical audience. How did you ensure they understood?
• Technical/Role-Specific Questions:
• 5. How would you approach diagnosing a critical IT issue affecting multiple users at the Sandy Springs location?
• 6. What experience do you have with ITIL methodologies, and how have you applied them in previous roles?
• 7. Can you explain your familiarity with mobile data management practices and how they might relate to end-user computing performance?
• 8. Describe your experience with providing remote support and the tools you typically use to facilitate this.
• Situational Questions:
• 9. Imagine you are faced with a major IT incident that disrupts user operations globally. What immediate steps would you take to manage the situation and restore services?
• 10. If you noticed a recurring issue with a software application used by employees, how would you handle the situation?
• Company Fit/Motivation Questions:
• 11. Why are you interested in working specifically at Graphic Packaging International, and how do you think your values align with the company’s mission?
• 12. Given GPI’s commitment to sustainability, how do you see your role in IT contributing to the company’s environmental goals?
• Questions for the Candidate to Ask the Interviewer:
• 13. Can you elaborate on the types of projects the IT Support team is currently involved in that may impact the role?
• 14. What does success look like for someone in the IT Support role within the first six months?
• 15. How does GPI support the professional development of its IT team members within the organization?