Search for IT Support roles in Bethlehem, PA, full-time positions, requiring experience with helpdesk software, strong communication skills, and familiarity with Office365.

Okay, I've searched for IT Support roles in Bethlehem, PA, specifically full-time positions that require experience with helpdesk software, strong communication skills, and familiarity with Office365. I have found 87 positions that fit your criteria.

IT Support

Bethlehem, PA

Full Time

helpdesk ticketing software

Office365

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The IT Support role at Cigars International is fundamentally about providing exceptional support to users in a dynamic, international environment. Candidates will be responsible for handling first and second-line IT incidents, which implies not only technical expertise but also a deep commitment to customer service. They will manage change requests and installations of new hardware and software, reflecting a proactive approach to maintaining the IT landscape. Success in this role involves being an effective collaborator and communicator, as the IT Support team interacts closely with other IT functions and the wider business. The use of ticketing systems like TOPdesk indicates an organized process for managing issues, while familiarity with tools like Intune, Active Directory, and Office365 is crucial for efficiently addressing user needs. Candidates should expect challenges such as addressing diverse user issues in an international context, balancing multiple requests, and ensuring clear communication. High performance will likely be measured by the speed and effectiveness of incident resolution, user satisfaction, and contributions to improving IT processes.

Company Analysis:

Cigars International operates as a leading online and catalogue retailer within the premium cigar and tobacco accessories market, characterized by a strong growth trajectory and an extensive product portfolio. This context positions the IT Support role as critical not just for maintaining operational efficiency but also for enhancing user experiences across various platforms. The company culture appears innovative and fast-paced, promoting a mission-driven work environment where passion for cigars manifests in employee engagement and customer interactions. Being part of a team of over 450 cigar enthusiasts, the IT Support role will likely foster a sense of camaraderie among colleagues, enhancing teamwork and collaborative problem-solving. The role falls within a corporate IT organization, reporting directly to the Head of IT Support, suggesting significant visibility and interaction with management. As Cigars International continues to scale, the IT Support position aligns strategically with the company's goals of simplifying processes and improving user support across its global operations, making it essential for maintaining competitive advantage in the market.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you successfully resolved a technical issue for a user. What steps did you take and what was the outcome?
Can you describe a situation where you had to manage multiple IT support requests simultaneously? How did you prioritize and navigate through them?
Provide an example of how you improved a process within an IT support environment. What was the impact?
How would you handle a situation where you don't know the solution to a user's technical issue?
How would you approach the installation of a new software application for users while ensuring minimal disruption?
What experience do you have with ticketing systems like TOPdesk, and how have you utilized them to enhance user support?
Can you explain the steps you would take to onboard a new employee in terms of IT support?
Imagine you receive a high volume of support tickets at the beginning of a week. What strategies would you employ to manage them effectively?
Why are you interested in working at Cigars International specifically, and how do you connect with our mission?
What do you believe are the key attributes of a successful IT support team in a company like ours?
What excites you most about contributing to an international team at Cigars International?
How do you stay up to date with the latest technologies and trends in IT support?
What questions do you have about the IT department's goals and how the IT support role contributes to them?
How does your experience with software like Intune and Active Directory align with the responsibilities of this position?
What aspects of our company culture resonate with you, and how would they impact your approach to this role?

Job Details

Overview Company

IT Support

Cigars International

6 days ago

Highlight

OnsiteFull-timeEntry

Summary

Cigars International is seeking an IT Support professional to join their team in Bethlehem, PA. The role involves providing first and second-line IT support, handling IT incidents, and assisting with user onboarding and offboarding.

About the Role

As an IT Support specialist, you will be responsible for managing IT incidents, handling change requests, installing new hardware and software, and supporting user onboarding and offboarding. You will work with a global perspective, focusing on simplifying processes and collaborating with various IT teams.

About You

Required:

Experience with helpdesk ticketing software.
Knowledge of infrastructure management and operating software such as Intune, Active Directory, Phone systems, and Virtual technology.
Experience with Office365 and Teams.
Fluent in English (speaking and writing).

Preferred:

Experience working in an international company.
Strong communication skills and a service-oriented mindset.

Benefits

Comprehensive Health Care, Vision & Dental Plan
Flexible Spending Account
Disability Plans
Basic & Supplemental Life Insurance
Additional Supplemental Benefits
Paid Vacation, Paid Time Off (PTO) days, Holidays
401(k) Retirement Saving Plan including a generous Company match

Cigars International

Cigars International is an online- and catalogue based retailer of cigars owned by Scandinavian Tobacco Group A/S. We have a portfolio of more than 90 brands, and sell an extensive range of handmade cigars directly to 885,000 US consumers. Established in 1996, Cigars International has become the fastest growing retailer, and today we are an industry leader in online and direct marketing of premium to value segmented handmade cigars and tobacco accessories. Headquartered in Bethlehem, Pennsylvania, we are comprised of over 450 cigar enthusiasts and we are growing each day. We have a leading position in the US, and we own and operate retail stores in Pennsylvania, Texas and Florida. We distribute 19 million catalogs on an annual basis and have more than 90 leading brands in our portfolio.

We have a genuine passion for cigars and every employee is dedicated to deliver the very best in quality, price, variety, service and overall experience to our valued consumers. With job opportunities in our popular retail stores, Call Center, Distribution Center and Headquarters we offer a wide range of interesting career paths. Working for us, you will be part of a rewarding, challenging, creative and fast-paced work environment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are always on the lookout for talented people who know how to sell a good cigar, so if you think you have what it takes to work for Cigars International we’d like to hear from you.

Bethlehem, PA