IT Helpdesk Security Analyst
$65k/y-$75k/y
2 days ago
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OnsiteFull-timeEntry
Summary
Virtual Service Operations is seeking an IT Helpdesk Security Analyst to join their team in Richardson, TX. The role involves providing technical support and managing security aspects of an enterprise environment.
About the Role
As an IT Helpdesk Security Analyst, you will be the initial point of contact for users, providing technical support for hardware, systems, and applications. Your responsibilities will include troubleshooting network connectivity issues, assisting users with application navigation, and developing productive user relationships. You will also escalate complex problems to higher-level support staff as needed.
About You
Required:
- Familiarity with PKI certificates and RSA authentication support.
- Understanding of Active Directory to unlock and reset passwords.
- Strong knowledge of network troubleshooting, including connectivity issues and VPN software.
- Proficient with troubleshooting all Windows Operating systems.
- Ability to communicate clearly and professionally, both verbally and in writing.
Preferred:
- Previous computer technical support experience.
- Current CompTIA A+ CE, Network+ CE or Security+ CE certifications.
Benefits
- Ongoing learning and development opportunities.
- Wide variety of benefits related to health, retirement, and professional development.
Virtual Service Operations
VSO is an end-to-end hybrid-cloud service management company, giving you the peace of mind to hand over projects and allowing you the freedom to scale your operation. Our unique approach allows us to provide expert service management, migration and managed services of hybrid cloud environments, through a team of U.S. based workforce and military veterans. We lead with analytics and instrumentation to create an Agile-based innovation cycle, accelerating customer time to value. Our team provides standard Migration and Managed Services from On-Prem to XaaS Hybrid deployments to Cloud deployments. Enjoy end-to-end, hybrid-cloud service management with a partner you can trust.
Richardson, TX