IT Help Desk Supervisor
a day ago
Highlight
OnsiteFull-timeSenior
Summary
Parkland Health is seeking an IT Help Desk Supervisor to join their team in Dallas, TX. The role involves supervising Help Desk Support staff in a 24x7x365 call center, ensuring effective technical assistance and high customer satisfaction.
About the Role
As an IT Help Desk Supervisor, you will be responsible for leading a team of Service Desk professionals, managing daily operations, and ensuring the resolution of incidents and service requests. You will develop and maintain a service-oriented culture, evaluate team performance, and implement improvements to enhance service delivery. Your role will also involve workforce management, training, and coaching staff to optimize their performance and customer service skills.
About You
Required:
- Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field.
- Six years of cumulative experience in help desk, desktop support, and/or technical engineering.
- Two years of supervisory experience in an IT Help Desk environment.
- Experience managing a 24/7 IT Help Desk call center with 20 or more agents.
Preferred:
- Ten or more years of relevant information technology support experience.
- Experience with ServiceNow IT Service Management Tool.
- Healthcare IT experience.
- CompTIA A+ certification.
- ITIL Foundations certification.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Supportive work environment focused on patient care.
Parkland Health
Parkland Health first opened its doors in 1894 and is now one of the largest public hospital systems in the country. The hospital averages more than 1 million outpatient visits annually. Services include a Level I Trauma Center, the only verified burn center in North Texas and a Level III Neonatal Intensive Care Unit. The system also includes 20 community-based clinics, including primary care and women's clinics, 12 school-based clinics and numerous outreach and education programs. Parkland is the primary teaching hospital for the University of Texas Southwestern Medical Center. Despite our growth for more than 100 years, our mission and vision remain the same – to care for you and your family. Thank you for choosing Parkland.
Dallas, TX