Search for IT Analyst roles in Orlando, FL, specifically full-time positions, with requirements for 1st and 2nd line IT support experience, familiarity with Windows and Apple operating systems, and involvement in ticketing systems such as ServiceNow.

Okay, I've searched for IT Analyst roles in Orlando, FL, specifically for full-time positions requiring 1st and 2nd line IT support experience, familiarity with Windows and Apple operating systems, and knowledge of ticketing systems like ServiceNow. I have found 52 positions available for you.

IT Analyst

Orlando, FL

Full Time

Entry Level

Windows

Apple

ServiceNow

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The IT Analyst at Capco plays a crucial role in the infrastructure of the company, supporting a significant number of employees globally while ensuring that IT services align with business needs. The core responsibility of this position revolves around delivering first and second-line support, which means that the analyst must not only resolve technical issues but also foster effective communication with staff at all levels. The expectations include a strong understanding of both Windows and Apple operating systems, as well as familiarity with ITIL standards for support and issue resolution. The role also emphasizes customer service, validating the need for excellent interpersonal skills to enhance user experience. Success in this role involves efficiently managing service desk requests, effectively collaborating with other teams worldwide to troubleshoot and resolve issues promptly. The flexibility to work varying hours to accommodate global time zones and the readiness to undertake travel for onsite support are essential attributes, highlighting the dynamic nature of the job and its global relevance. In the first 6-12 months, the ideal candidate should strive for excellence in service delivery metrics while demonstrating the ability to streamline processes and enhance user satisfaction.

Company Analysis:

Capco operates at the intersection of finance and technology, providing services to a range of financial institutions from startups to established banks. Its position as the largest consultancy focused on financial services indicates that the company is not just a player but a leader in its industry. This informs the IT Analyst role significantly; the expectation is for the individual to contribute to a fast-paced, innovation-driven environment where responsiveness and adaptability are paramount. Capco's entrepreneurial spirit and minimal bureaucracy suggest a culture that values initiative and collaboration, making it vital for the IT Analyst to be proactive and engage with cross-functional teams seamlessly. The emphasis on a diverse and inclusive culture aligns with modern workplace values, indicating that candidates who embrace these ideals will likely find a good cultural fit. The strategic alignment of the IT Analyst role within Capco's broader goal of technological transformation underscores the need for someone who is not only technically proficient but also capable of contributing to the company's innovative trajectory. Overall, candidates should consider how their skills and values align with Capco's mission of reshaping financial services while delivering exceptional IT support.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a time when you had to resolve a technical issue under a tight deadline. What steps did you take to ensure a successful outcome?
How do you prioritize and manage your tasks when dealing with multiple IT support requests?
Can you give an example of when you went above and beyond to provide excellent customer service in an IT support role?
Tell me about a difficult situation you faced while supporting a colleague. How did you handle it?
What tools and techniques do you use to troubleshoot technical issues, especially related to Windows and Apple operating systems?
How familiar are you with ITIL processes, and how do you incorporate these standards into your daily IT support tasks?
Explain how you would approach the installation and configuration of laptops for new joiners at Capco.
If a user reports that they can't access a crucial application, how would you diagnose and resolve that issue?
Imagine you're on a call with a frustrated employee who requires urgent IT support. How would you approach that conversation to ensure a positive outcome?
Why do you want to work for Capco, and how do you see yourself contributing to our mission?
How do you think your background and experiences align with the values and culture of Capco?
Can you share what excites you about working in the financial services consulting sector?
If hired, what are the first steps you would take to familiarize yourself with our IT systems and processes?
Are there any specific technologies or methodologies you believe could benefit Capco's IT operations moving forward?

Job Details

Overview Company

IT Analyst

Lensa

a day ago

Highlight

OnsiteFull-timeEntry

Summary

Capco, a Wipro Company, is seeking an IT Analyst to join their team in Orlando, FL. The role involves providing first- and second-line IT support and assisting with various IT tasks to ensure smooth business operations.

About the Role

As an IT Analyst, you will report to the local regional IT Manager and work alongside a Senior IT Analyst. Your responsibilities include providing IT support to staff at all levels, managing workstation inventory, performing laptop rollouts, and maintaining Windows and Apple laptops. You will also handle service desk requests, liaise with vendors, and provide general desktop support. Flexibility to work occasional evenings and weekends is required.

About You

Required:

Previous IT Support experience.
Solid 1st and 2nd Line experience with a good customer service background.
Ability to communicate effectively with staff at all levels.
Familiarity with Windows and Apple client operating systems.
Willingness to work in the Orlando (Maitland) office 5 days per week.

Preferred:

Familiarity with Windows Server 2012/2016.
Solid understanding of advanced Active Directory concepts such as Group Policy.
Knowledge of MS O365 user administration and PowerShell.

Benefits

401(k)
Vision insurance
Medical, dental and vision insurance
Tuition reimbursement
Work culture focused on innovation and creation of lasting value

Lensa

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Lensa passed 10 million job seeker registrations in 2019, making the com- pany one of the premier career platforms.

With teams in multiple U.S. locations and a 60-strong crew of developers and data scientists at its R & D headquarters in Europe, Lensa is working every day to share its transformative career technology with the world.

Orlando, FL