Inside Performance Manager
2 days ago
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OnsiteFull-timeEntry
Summary
Impel is seeking an Inside Performance Manager to join their team in Syracuse, NY. The role involves serving as the primary point of contact for smaller, non-assigned accounts, supporting customer engagement and retention through responsive service and insights.
About the Role
As an Inside Performance Manager, you will address inquiries and provide AI-driven solutions for smaller accounts that don’t have a dedicated Performance Manager. Your responsibilities include monitoring account performance, identifying trends, supporting customer success initiatives, and collaborating with various departments to drive successful outcomes. You will need to explain complex AI concepts clearly and maintain a customer-first attitude while managing multiple projects in a fast-paced environment.
About You
Required:
- Strong communication and organizational skills.
- Basic knowledge of AI applications in customer lifecycle management and the automotive industry.
Preferred:
- Bachelor’s degree or equivalent experience in a related field.
- 1-2 years in an account management or call center support role.
- Proficiency in Google Suite and Microsoft Office Suite.
- Experience in customer service or account support, ideally within a tech or automotive setting.
Benefits
- Competitive salary based on geographical markets.
- 10% travel.
Impel
Impel offers automotive dealers, OEMs, and third-party marketplaces the industry’s most advanced AI Operating System. The company’s end-to-end omnichannel solution leverages proprietary consumer behavioral data and generative conversational AI technology to deliver hyper-personalized sales, marketing, and service experiences at every touchpoint of the customer lifecycle. Impel’s fully integrated automotive retail platform works seamlessly with all major website, inventory, CRM, and DMS platforms. To date, the company has delivered over 27 billion shopper interactions, influencing more than $7 billion in sales and service revenue across 51 countries.
Syracuse, NY