Search for Inside HVAC Technical Support Engineer roles in Richardson, TX, ideally within the HVACR industry, requiring 5+ years of experience, offering a salary of $66,000 to $82,000, and with benefits including medical and dental insurance.

Okay, I've searched for Inside HVAC Technical Support Engineer roles in Richardson, TX, within the HVACR industry, requiring at least 5 years of experience, with a salary range of $66,000 to$ 82,000, and offering benefits like medical and dental insurance. I have found 25 positions for you to review.

Inside HVAC Technical Support Engineer

Richardson, TX

HVACR

5 years + Experience

$66000+

$82000-

medicalInsurance

dentalInsurance

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Inside HVAC Technical Support Engineer role at Lennox is fundamentally about providing expert technical assistance related to HVAC/R systems to dealers, contractors, and field sales personnel. The essence of this position lies in diagnosing refrigeration circuit issues and guiding customers towards effective solutions, which indicates a need for deep technical knowledge and troubleshooting expertise. Candidates will undertake responsibilities such as documenting and analyzing technical calls, identifying trends in problems, and collaborating with other teams to foster process improvements. This role demands not only strong analytical and communication skills but also a customer-focused mindset to ensure tight customer support dynamics. Success in this position would mean efficient resolution of issues, enhanced customer satisfaction, and valuable contributions to process optimization, all while adhering to the company’s core values of Integrity, Respect, and Excellence.

Company Analysis:

Lennox International is positioned as a leader in the HVACR markets, reflecting a strong legacy of innovation and a proactive approach to energy efficiency and environmental health. This market leadership suggests that the Inside HVAC Technical Support Engineer will play a critical role in maintaining customer relationships and ensuring that the company's products meet high-quality expectations. The company's culture likely emphasizes collaboration, as the role requires extensive interaction with cross-functional teams. Additionally, Lennox seems to place great importance on employee development and diversity, indicating that individuals in this role have opportunities for growth within the organization. This means a candidate not only needs to excel in technical expertise but also align with the company’s mission of fostering a responsible and innovative workplace. The strategic alignment of this role with Lennox's objectives points toward its importance in driving customer satisfaction and supporting product quality, enhancing the overall business goals.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

{'type': 'behavioral', 'question': 'Tell me about a time when you successfully diagnosed and resolved a challenging HVAC issue for a customer. What steps did you take?'}
{'type': 'behavioral', 'question': 'Describe a situation where you had to manage multiple technical requests at the same time. How did you prioritize and ensure each issue was addressed?'}
{'type': 'behavioral', 'question': 'Can you provide an example of when your communication skills helped to clarify a complex technical issue for someone less experienced? How did you approach it?'}
{'type': 'behavioral', 'question': 'Share an experience where you identified a process improvement within a technical support role. What changes did you implement, and what was the outcome?'}
{'type': 'technical', 'question': 'What steps would you take to troubleshoot a malfunctioning refrigeration circuit? Could you describe your diagnostic process?'}
{'type': 'technical', 'question': 'How familiar are you with documenting technical support calls? What tools have you used for call tracking and reporting?'}
{'type': 'technical', 'question': 'Can you explain your experience with HVAC/R equipment installations and the common challenges faced during this process?'}
{'type': 'technical', 'question': 'If a customer described an issue that seemed related to both hardware and software components of HVAC systems, how would you approach resolving this?'}
{'type': 'situational', 'question': 'Imagine you receive a call from a dealer who is frustrated and angry about a product failure. How would you handle this situation to restore their confidence?'}
{'type': 'situational', 'question': 'If you identified a recurring problem stemming from specific HVAC equipment, how would you address this with senior management to advocate for a solution?'}
{'type': 'company_fit', 'question': 'Why do you want to work at Lennox, and how do you see your values aligning with our core values of Integrity, Respect, and Excellence?'}
{'type': 'company_fit', 'question': "Given Lennox's emphasis on innovation and responsibility, how would you contribute to fostering these values in your role?"}
{'type': 'candidate_question', 'question': 'What opportunities for professional development exist for employees within the technical support team here at Lennox?'}
{'type': 'candidate_question', 'question': 'Can you describe the team dynamics and how collaboration occurs between the technical support team and other departments?'}

Job Details

Overview Company

HVAC Technical Support Engineer

$66k/y-$82k/y

Lennox

4 days ago

Highlight

HybridFull-time5+ yearsMid

Summary

Lennox is seeking an Inside HVAC Technical Support Engineer to join their team in Richardson, TX. The role involves providing technical assistance to dealers, contractors, and field sales personnel to resolve HVAC/R system issues.

About the Role

As an Inside HVAC Technical Support Engineer, you will provide troubleshooting and installation assistance for HVAC/R equipment, diagnose issues with refrigeration circuits, components, and controls, and guide callers to appropriate resolutions. You will also document call information and help implement process improvements.

About You

Required:

High school diploma or equivalent experience.
At least 5 years of experience in the installation and service of HVAC/R equipment.
Strong knowledge and experience in HVAC/R equipment installation and service.
Excellent verbal and written communication skills.
Strong customer service skills.
Strong analytical and troubleshooting skills.
Ability to handle and prioritize multiple technical requests.
Proficient in Microsoft Office Suite.

Preferred:

Experience with SAP.

Benefits

Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave; 2 weeks paid bonding leave
Life and long-term disability insurance
Up to 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year

Lennox

Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)

The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.

Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

Richardson, TX