Home Loans Member Advocate
$23/h-$42/h
2 days ago
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OnsiteFull-timeEntry
Summary
SoFi is seeking a Home Loans Member Advocate III to join their team in Frisco, TX. The role involves retention, loan restructure, and customer service efforts in a mortgage environment.
About the Role
As a Home Loans Member Advocate III, you will perform multiple duties including making outbound calls to existing SoFi Members to provide resolutions that retain their business, working with loan files that need restructuring, and collaborating with management to optimize retention strategies. You will also evaluate customer service experiences and provide feedback to improve client interactions.
About You
Required:
- Bachelor's Degree and 2 years of proven sales experience in the mortgage industry as a licensed loan officer.
- NMLS licensing is required.
- Knowledge of Fannie Mae, Freddie Mac, VA and FHA Guidelines.
Preferred:
- Ability to maintain a pipeline of 15-25 loans of mixed variety.
- Multiple existing state licenses are preferred but not required.
- Knowledge of Encompass LOS and Optimal Blue.
Benefits
- Comprehensive and competitive benefits package.
- Opportunities for additional licensing.
SoFi
SoFi is a values-driven company on a mission to help our members get their money right. We create modern financial products and services that help people borrow, save, spend, invest, and protect their money better, so that they can achieve financial independence and realize their ambitions—from owning a home to saving for retirement, paying off their student loans, and more. CFL #6054612; NMLS #1121636 (www.nmlsconsumeraccess.org) Advisory services through SoFi LLC, a registered investment advisor. SoFi Checking and Savings is offered through SoFi Bank, N.A. Member FDIC. SoFi Money™ is offered through SoFi Securities LLC, member FINRA/SIPC.
Frisco, TX