Help Desk Technician – Level 2 (Microsoft 365 | Networking)
$55k/y-$65k/y
a day ago
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RemoteFull-timeMid
Summary
Bowman Williams is seeking a Help Desk Technician – Level 2 (Microsoft 365 | Networking) to join their team in Addison, TX. The role involves providing advanced technical support and managing administrative tasks across Microsoft 365, Windows Server, and networking environments.
About the Role
As a Level 2 Help Desk Technician, you will be responsible for troubleshooting Microsoft 365 issues, managing Active Directory accounts, administering Windows Servers, and supporting networking tasks. You will provide both remote and on-site support, handle escalations, and assist with various IT projects in a fast-paced MSP environment.
About You
Required:
- 2–4 years of IT support experience, with at least 1 year of MSP experience.
- Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, admin tasks).
- Hands-on experience with Windows Server (2016–2022), AD, GPOs, and file permissions.
- Networking fundamentals: DNS, DHCP, subnetting, VPNs, firewall rules.
- Experience supporting SonicWall or WatchGuard firewalls.
- Excellent troubleshooting, communication, and documentation skills.
Preferred:
- Familiarity with PSA/RMM tools (ConnectWise preferred).
Benefits
- 100% covered medical option, plus dental & vision coverage.
- 401(k) with company match.
- PTO, holidays, and certification reimbursement.
- Gym membership and entertainment discounts.
- Weekly training and clear internal growth paths.
Bowman Williams
Bowman Williams – Staffing MSPs and CSPs. We are a staffing firm for IT Managed Service Providers (MSPs) and Cloud Service Providers (CSPs). We exist to help growing MSPs and CSPs hire and scale their permanent staff to keep pace with the increasing demand for IT Managed and Cloud Services. We are the staffing authority for IT Managed and Cloud Service Providers, bar none. If you are currently working in the IT Managed or Cloud Services industry, we can help you advance your career by introducing you to the word's most premier IT Cloud companies. Los Angeles | Dallas–Fort Worth | Chicago | New York | Washington, D.C.
Addison, TX