Help Desk Support Specialist (100% Remote)
$26.25/h-$31.25/h
a day ago
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RemoteFull-timeEntry
Summary
Lensa is seeking a Help Desk Support Specialist to join their team in a 100% Remote position. The role involves providing technical support to users and ensuring customer value is maintained to the standards set forth by the company.
About the Role
As a Help Desk Support Specialist, you will be the front line of support, responsible for employee onboarding and offboarding, assisting with the administration and maintenance of Windows workstations and corporate applications, managing assets, diagnosing and resolving system issues, and responding to end-user requests via the helpdesk ticketing system.
About You
Required:
- Associates of Science degree in Information Technology, Computer Science, or equivalent experience.
- 1-3 years of working experience in providing help desk support.
- Working knowledge of help desk software, Active Directory, and Windows client OSes.
- Advanced hardware and software troubleshooting skills.
- Experience supporting users using Office 365.
Preferred:
- Experience with imaging tools for Windows client OSes.
- Experience with mobile device management including image creation and user profile management.
- Strong problem solving, time management, flexibility, and communication skills.
- Proficient in MS Office and modern communication tools for virtual teams.
Benefits
- Competitive hourly wage ranging from $26.25 to $31.25.
- Comprehensive benefits program including health coverage.
Lensa
Lensa is a U.S. job search platform with over 20 million registered users. We connect jobseekers to a wide range of opportunities from employers, staffing firms, recruitment agencies and job boards. Lensa also offers tools to help users understand their career options and make informed decisions throughout their job search journey — from exploration to application.
United States