Help Desk Engineer Level 2
a day ago
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HybridFull-timeEntry
Summary
Airiam is seeking a Help Desk Engineer Level 2 to join their team in Lewisburg, PA. The role involves providing technical support and troubleshooting for hardware and software issues.
About the Role
As a Help Desk Engineer Level 2, you will be responsible for diagnosing and repairing hardware issues, troubleshooting network and printer problems, and handling help desk support inquiries. You will provide efficient customer service and technical solutions while working in a hybrid environment.
About You
Required:
- Technical Support, Troubleshooting, and Help Desk Support skills
- Experience with Printer Support and Computer Hardware troubleshooting
- Excellent communication and customer service skills
- Ability to work independently and as part of a team in a hybrid work environment
- Must be proficient in diagnosing and repairing hardware issues
Preferred:
- Experience in the IT or cybersecurity industry
- Relevant certifications (e.g., CompTIA A+, Network+, Security+) are beneficial
Airiam
Airiam provides businesses with extensive enterprise-grade cybersecurity and IT services backed by Airiam’s ransomware recovery guarantee. The organization pioneered an approach to enterprise products that scale SMEs’ IT and cybersecurity needs through a robust suite of AirProducts™. These products simplify technology services and pricing models, ensuring Airiam’s customers have the right managed IT and best cyber protection. With Airiam, businesses benefit from on-demand responses 24/7/365 and reduced workloads of in-house teams. Learn more at airiam.com.
Lewisburg, PA