Okay, I've searched for full-time Head Teller roles in Naples, FL, requiring 3-5 years of experience and offering a 401(k) benefit, with an emphasis on customer service. I found 22 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Head Teller at Lake Michigan Credit Union (LMCU) plays a crucial role in ensuring exceptional customer service and operational effectiveness at the branch level. Fundamentally, this position revolves around facilitating member transactions while serving as a mentor to other Tell team members. The primary responsibilities, which include processing financial transactions, managing the branch vault, and handling cash with precision, necessitate a deep understanding of banking operations and agility in customer interaction. In a member-centric environment like LMCU, the Head Teller must adeptly resolve any issues that arise during transactions, thereby enhancing customer satisfaction and loyalty. Key skills required for success extend beyond technical cash handling and include attributes such as leadership, communication, and sales acumen since actively cross-selling financial products is an expected part of the role. This necessitates both a strong foundational knowledge of the credit union's offerings and the ability to engage members effectively. Autonomy in decision-making will often be required, particularly when managing the cash drawers and responding to member queries. Success in this role, typically measurable through customer feedback and operational accuracy, will likely manifest in terms of a dependable and efficiently run teller operation that upholds LMCU's reputation for stellar service within the community.

Company Analysis:

Lake Michigan Credit Union (LMCU) is positioned as one of the largest credit unions in the U.S., emphasizing a client-focused, not-for-profit business model that prioritizes member benefits over shareholder profits. The company's commitment to transparency, service excellence, and community involvement reflects a deeply embedded culture of trust and empowerment. Such values suggest a work environment where employees are encouraged to contribute innovative ideas and develop professionally. For the Head Teller, this cultural emphasis on service and community means that success won't just be about transaction efficiency; rather it requires building meaningful relationships with members to foster loyalty and satisfaction. Within the broader organizational context, the Head Teller occupies a pivotal tier; their performance directly influences member experiences and satisfaction levels, thus impacting LMCU's overall reputation and growth. This role aligns with LMCU's strategic focus on member service excellence in a market that increasingly demands personalized banking experiences. Therefore, candidates should be prepared to engage actively not just in their tasks, but also in embodying the organization's values and mission.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to deal with a difficult customer. How did you handle the situation?
• Behavioral: Describe a situation where you had to mentor or train a team member. What approach did you take and what was the outcome?
• Behavioral: Can you share an experience where you successfully promoted a product or service to a customer?
• Behavioral: Give an example of a time when you identified a process that could be improved. What steps did you take to implement the change?
• Technical: What is your experience with cash handling and how do you ensure accuracy in your transactions?
• Technical: How would you manage a situation where multiple customers are waiting to be served at your teller window?
• Technical: What techniques do you use to cross-sell banking products effectively?
• Technical: Describe the steps you would take to handle a cash drawer discrepancy.
• Situational: Imagine a member approaches you claiming a transaction error on their account. How would you investigate and resolve the issue?
• Situational: You notice that one of your tellers is struggling with their performance. How would you address this?
• Company Fit: Why are you interested in working for Lake Michigan Credit Union, and how do you align with our mission?
• Company Fit: How would you promote our culture of exceptional member service within your team?
• Candidate Question: What opportunities for professional development does LMCU offer its employees?
• Candidate Question: How does LMCU measure success in a Head Teller role beyond regular performance metrics?