Okay, I've searched for Governance Operations Specialist roles in Los Angeles, CA, that require a Bachelor's degree in quantitative fields, 3+ years of experience in risk or BPO operations, full-time schedules, and offer vision insurance benefits. I have found 37 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Governance Operations Specialist role within the Local Services team at USDS (a TikTok subsidiary) is fundamentally about ensuring integrity, safety, and risk mitigation in TikTok’s location-based ecosystem in the U.S. This job is a hybrid of governance oversight and BPO operations management, requiring a candidate who can balance investigative rigor with operational efficiency. The core mission is to identify, evaluate, and act upon risks caused by creators and users, enforcing policies that protect the platform’s health and user trust. Success in this role means mastering both the complexities of risk detection—such as assessing flagged content and conducting root cause analyses—and the operational challenges of managing third-party vendors. Effective governance here is proactive and iterative, with continuous feedback loops to refine policies and mitigate emerging risks. The candidate needs to be comfortable navigating ambiguity, synthesizing diverse inputs from enforcement, moderation, and labeling teams, and translating data insights into clear, actionable mitigation strategies. Strong interpersonal skills are a must to liaise with internal stakeholders and external BPO partners, ensuring alignment of expectations and quality standards. The role demands a high level of autonomy and decision-making, especially in penalty enforcement and risk strategy adjustments, balancing firm policy adherence with nuanced judgment calls. Key performance indicators, while not explicitly listed, can be inferred to revolve around the quality and timeliness of investigations, effectiveness in risk reduction, BPO operational metrics (including SLA adherence and error reduction), and the seamless execution of policy enforcement and training initiatives within the BPO network.

Company Analysis:

TikTok—especially its USDS division—operates at the cutting edge of social media, focusing heavily on user safety, data security, and compliance with U.S. governance requirements. Positioned as a market leader in short-form video, TikTok’s rapid growth demands that specialized roles like the Governance Operations Specialist are strategic hires essential to scaling secure and compliant operations. The company's culture is fast-paced, innovation-driven, and deeply mission-oriented: aiming to inspire creativity while ensuring platform safety and regulatory adherence. This balance impacts the role by emphasizing resilience, adaptability, and a continuous improvement mindset—embracing challenges through curiosity and collaboration. The flat structure suggests that this specialist will have visibility across teams and opportunities to influence processes beyond their immediate scope, requiring a proactive, communicative individual comfortable interfacing with diverse stakeholders. The team lies within a broader matrix of Trust & Safety, Security & Privacy, and Operations, implicating this role as both an individual contributor managing complex workflows and a cross-functional collaborator. From a strategic standpoint, this role supports TikTok’s larger goals of sustaining user trust and regulatory compliance amid explosive platform growth and evolving risks tied to location-based services in the U.S. Therefore, the candidate should align well with TikTok’s values of agility, inclusiveness, and impact-driven work—prepared to navigate and shape policies in a rapidly evolving regulatory and technological landscape.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to investigate and resolve a complex risk issue involving user behavior or content. What approach did you take and what was the outcome?
• Behavioral: Describe a situation where you managed a vendor or partner whose performance was not meeting expectations. How did you handle it and improve results?
• Behavioral: Explain how you have handled cross-functional conflicts or misalignment between internal stakeholders during a project requiring governance or operational oversight.
• Behavioral: Can you discuss a moment when you identified a process inadequacy and developed a new SOP or feedback loop to mitigate risks? How did you implement it?
• Technical: How would you conduct a root cause analysis on a recurring risk exposure in a content moderation ecosystem? Which data points and stakeholders would you involve?
• Technical: What metrics and quality indicators do you consider essential when managing BPO vendor performance? How do you analyze and present these metrics to leadership?
• Technical: Walk me through your experience with SQL or Python in analyzing operational or governance data. How has this shaped your decision-making?
• Technical: Explain your process for developing training materials and SOPs for BPO agents to ensure consistent quality and policy adherence.
• Situational: Imagine a sudden spike in flagged content from a particular region or creator subgroup. How would you approach investigating and mitigating potential risks?
• Situational: If a BPO vendor continually fails to meet SLA requirements despite corrective action plans, what steps would you take to address this issue?
• Situational: You find that an existing penalty strategy is not reducing malicious behavior effectively. How would you reassess and redesign the enforcement approach?
• Company Fit: What about TikTok's USDS mission and culture motivates you to want to work here, particularly in a governance operations capacity?
• Company Fit: How do your personal values and working style align with TikTok’s emphasis on curiosity, resilience, and continuous innovation?
• Company Fit: Given TikTok’s fast-paced and rapidly evolving environment, how do you prioritize and manage competing demands and ambiguity in your work?
• Questions for Interviewer: Can you describe how success in this role is measured over the first year, specifically relating to risk reduction and BPO performance?
• Questions for Interviewer: How does the Local Services team collaborate with other USDS functions such as Trust & Safety or Security & Privacy in managing risks?
• Questions for Interviewer: What current challenges or projects within the Governance Operations team would this role be immediately involved with?