Okay, I've searched for Genesys Cloud Developer roles in Addison, TX or Charlotte, NC, that require AWS experience and focus on contact center solutions with knowledge of Softphone API integrations, specifically for full-time positions. I found 27 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Genesys CX Developer with Softphone role at Centraprise focuses on designing, developing, and implementing solutions within the Genesys environment, specifically emphasizing Cloud CX and Softphone integration. This position is crucial for enhancing contact center functionalities through innovative technology, meaning the candidate must effectively marry technical proficiency with practical application in real-world contact center settings. Key responsibilities include leveraging AWS for deployment, utilizing Genesys APIs for seamless integration, and creating dashboards that provide insights into agent performance—a task that highlights the need for strong analytical and monitoring capabilities. Success in this role will involve not just technical skills but also the ability to troubleshoot and resolve issues collaboratively, manage complex routing configurations, and understand the broader implications of contact center dynamics on operations.

Company Analysis:

Centraprise, positioned in the IT consulting and services industry, emphasizes a collaborative and innovative work culture aimed at delivering high-quality solutions. The company's commitment to fostering growth means that they likely encourage continuous learning and adapting to new technologies—critical traits for someone in a development role involving rapidly evolving platforms like Genesys Cloud CX. The company values productivity and quality, which suggests that the Genesys CX Developer will need to focus on delivering features that not only meet client needs but also enhance overall service efficiency. This role holds significance within the company as it will directly impact client satisfaction through improved contact center solutions, making it more than just a technical position but one that requires strategic thinking and alignment with Centraprise's mission to inspire innovation in the industry.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a complex technical issue in a contact center environment.
• Can you describe a project where you integrated Softphone APIs with Genesys CX? What challenges did you encounter?
• How do you prioritize feature development when faced with tight deadlines in a development project?
• What experience do you have with AWS in deploying contact center applications, and what challenges did you face?
• How would you approach troubleshooting a routing issue in Genesys Cloud CX?
• Describe how you've utilized Node.JS in a previous Genesys project.
• Imagine you are tasked with creating a dashboard for tracking agent performance. What key metrics would you include and why?
• If you were given a new Genesys component to integrate into an existing setup, what steps would you take to ensure a smooth transition?
• Why are you interested in working at Centraprise specifically, and how do you see your experience aligning with our mission?
• How do our company values resonate with your personal work ethic and career goals?
• What do you see as the biggest challenges facing the contact center industry today, and how can technology be leveraged to address them?
• Could you tell us about a time when you had to collaborate with cross-functional teams to deliver a successful technology solution?
• What questions do you have for us about our approach to innovation in IT consulting?
• How does the emphasis on growth and quality at Centraprise influence how you approach your work?