Search for Game Master roles in Urbandale, IA, with a full-time schedule, offering dental insurance, requiring effective communication skills, and a focus on problem-solving.

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Game Master

Urbandale, IA

Full Time

Dental Insurance

Effective Communication

Problem Solving

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Game Master at Breakout Games is fundamentally about creating memorable experiences for guests who engage in live-action escape room challenges. This position requires a blend of hospitality and problem-solving skills, as the Game Master is the first point of contact for players and plays a key role in mentoring and guiding them through the immersive experience. Central responsibilities include greeting guests, facilitating the game, providing timely clues, and maintaining a positive atmosphere, even when guests face challenges during the game. The role also necessitates resetting the rooms between sessions, highlighting the importance of attention to detail and adherence to safety protocols. A successful Game Master will not only demonstrate strong verbal communication and a friendly demeanor but also possess a genuine enthusiasm for puzzles and team dynamics, which reflects the company's objective of connecting people away from the digital realm. This position may involve navigating various personalities and fostering team spirit, thus requiring emotional intelligence and adaptability. Overall, performance metrics could be inferred from guest satisfaction levels and repeat business, especially as the company seeks to foster a lively, engaging environment that stands out in the competitive escape room market.

Company Analysis:

Breakout Games operates in the growing escape room industry, positioning itself as a leader in this niche entertainment sector since its founding in 2014. The company aims to differentiate its offerings with a focus on meaningful team-building experiences that eschew traditional, sometimes cheesy, approaches in favor of immersive, engaging adventures that promote real-life interaction. The culture likely prioritizes creativity, collaboration, and a passion for problem-solving, as employees must embrace challenges and engage with customers in an enthusiastic yet balanced manner. The company's commitment to providing memorable experiences suggests a fast-paced and dynamic work environment, where the role of a Game Master is pivotal in shaping guests' perceptions and overall satisfaction. Given that Game Masters are the face of the company, they hold a visible position within the organization, directly impacting customer relationships and retention. Aligning with the broader company strategy, this role supports growth by not only drawing in new customers but also ensuring repeat business through exceptional service and engagement. As Breakout Games expands across its 44 locations, employees in this role also contribute to a cohesive brand identity that emphasizes genuine interactions and entertainment.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to deal with a difficult customer and how you handled the situation.
Can you share an experience in which you successfully worked with a team to achieve a common goal? What role did you play?
Describe a situation where you had to think quickly on your feet to solve a problem. What was the outcome?
How would you approach greeting guests who seem nervous or uncertain as they enter the escape room?
What strategies would you use to keep guests engaged and motivated during a challenging escape experience?
How would you incorporate customer feedback into improving the experience of future guests?
Imagine a group is struggling to solve a puzzle and is visibly frustrated. How would you intervene to support them without giving away too much?
What would you do if you noticed a team member not adhering to safety protocols during a game session?
Why are you interested in working at Breakout Games specifically?
How do your personal values align with our company’s mission to create unique team-building experiences?
What do you see as the biggest challenge in the role of Game Master, and how would you prepare to meet it?
What is your understanding of our company's approach to team building and entertainment, and why is that important?
Can you provide an example of how you have used technology to enhance a customer service experience?

Job Details

Overview Company

Game Master

$12/h-$13/h

Breakout Games

3 days ago

Highlight

OnsiteFull-timeEntry

Summary

Breakout Games is seeking a Game Master to join their team in Urbandale, IA. The role involves welcoming and guiding guests through escape room experiences.

About the Role

As a Game Master, you will greet guests, run games, provide helpful clues, celebrate wins, and reset rooms for the next group. You will also perform other day-to-day functions as directed by the General Manager.

About You

Required:

Love puzzles, riddles, and/or escape rooms.
Problem solving skills.
Effective communication skills.
Basic technology skills.
Dependable and respectful.
Ability to sit for extended periods and focus for up to an hour.
Ability to lift 30 lbs., reach, squat, kneel, and climb a ladder.

Benefits

Employee discounts
Flexible schedule
Free uniforms
Health/Dental Insurance

Breakout Games

Breakout Games escape rooms offer an opportunity to unplug from the fast-paced, digital landscape to connect with people in real time. Through the detailed clues, engaging story and team focus, players utilize critical thinking, grow in creative processing and create real connections with the people around them.

A unique way to escape ordinary team building, Breakout Games is great for corporate teams, schools, nonprofits and more.

Team building has a bad rap. We get it—these experiences usually come with a white board and cheesy role-playing. But that’s not our version. We offer something more than your average trust fall, where office mates, classmates, and teammates can breakout with a real-life adventure where everyone has a part to play.

All you need is a willingness to put your heads together and try something new. We supply the props, a game master, 60 minutes of challenging fun, and after game exercises that extend the experience beyond the room.

Good for 4-10 players per room, but we can accommodate larger groups of 100-200 depending on the location.

Founded in 2014, Breakout Games is a leader in the growing escape-room industry, offering live-action entertainment at 44 locations in 28 states. Breakout Games headquarters is located in Lexington, Kentucky.

Urbandale, IA