Okay, I've searched for Fraud Analyst positions in Atlanta, GA requiring at least 2 years of experience, full-time schedule, skills in Visa and MasterCard dispute resolution, and knowledge in BSA/AML compliance. I have found 27 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Fraud Dispute Analyst role is fundamentally designed to protect the company and its customers from financial loss due to fraudulent or erroneous credit card and retail financing transactions. At its core, this job requires meticulous investigation and resolution of chargebacks and disputes, ensuring compliance with regulatory and card network (MasterCard and Visa) guidelines. The analyst must deftly balance attention to detail with efficient case management to handle multiple dispute cases simultaneously, often under time-sensitive requirements. Communication skills are critical—not only will the candidate need to explain complex outcomes clearly and professionally to customers and merchants, but they will also collaborate internally within the fraud team to identify emerging fraud patterns and trends. Success in this role is measured by accuracy in dispute resolution, adherence to compliance standards, and the ability to help minimize company losses while maintaining positive customer relations. The requirement of 2+ years’ experience with chargebacks and knowledge of credit card processing reflects a need for candidates to quickly adapt to complex payment ecosystems. Familiarity with regulatory frameworks (such as BSA/AML) and dispute management platforms like Fiserv First Disputes underscores the technical depth and evolving compliance challenges they will face. This position demands autonomy in decision-making, investigative rigor, and the maturity to deliver unfavorable news diplomatically, all within a hybrid environment that values collaboration but also requires independent productivity.

Company Analysis:

Quest Financial positions itself as a professional and ethical staffing partner rather than just another recruiting agency. Their longevity since 2001 reveals stability and a commitment to building long-term relationships, which likely translates into a measured, people-centered culture. The focus on accountability, quality, confidentiality, and direct communication suggests a workplace that values transparency and integrity—qualities that resonate strongly with a role that handles sensitive fraud investigations and financial disputes. Their commitment to diversity, equity, and inclusion indicates a forward-looking environment that prioritizes varied perspectives, which can enhance problem-solving effectiveness for complex fraud issues. Although not the direct employer for this Fraud Dispute Analyst role, Quest’s values imply they seek candidates who are not merely transactional but those who align with a culture of trust and professionalism. For the candidate, this means thriving here involves developing strong relationships, continuous learning, and maintaining high ethical standards. The hybrid work model and support for ongoing training and internal promotion hint at a balanced, growth-minded environment that rewards initiative and collaboration. Strategically, this role supports the client’s broader mission of empowering everyday Americans financially—by reducing fraud and improving dispute resolution, the analyst contributes directly to sustaining trust and operational integrity in the company’s financial services.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to investigate a complex credit card dispute. What steps did you take to resolve it?
• Describe a situation where you had to communicate difficult or negative information to a customer. How did you handle it?
• Can you share an example of how you managed multiple high-priority tasks simultaneously under a tight deadline?
• Have you ever identified a trend in fraud or dispute cases? What was your approach to addressing it?
• Walk me through your experience with chargeback processing, specifically related to Visa and MasterCard guidelines.
• How do you ensure compliance with regulatory requirements such as BSA/AML when investigating disputes?
• What tools or platforms have you used for chargeback and dispute management? How have they improved your workflow?
• Explain how you collaborate with cross-functional teams when working on fraud and dispute trends.
• Imagine you receive conflicting information from a merchant and a customer regarding a disputed transaction. How would you proceed?
• If you notice an unusual spike in disputed transactions from a particular merchant, what steps would you take to investigate and resolve the issue?
• Why are you interested in working with Quest Financial and their client in the financial services sector, particularly in fraud analysis?
• How do your personal values align with Quest Financial’s emphasis on accountability, quality, and confidentiality?
• What motivates you to work in a role that often involves delivering unfavorable decisions to customers?
• How would you leverage ongoing training and community service opportunities to enhance your performance and fit within the company culture?
• What questions do you have about how Quest Financial supports the career growth of individuals in roles like this?