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Summary
About the Role
About You
- 2-3 years of hands-on software engineering experience, preferably in full-stack or backend development.
- Strong proficiency in Python and ability to write clean, maintainable code.
- Hands-on experience with full-stack web development: React and modern JavaScript/TypeScript on the frontend, and backend frameworks such as Node.js, Django, or Express.
- Experience working with agent frameworks (e.g., LangChain) or LLM-based toolchains.
- Familiarity with retrieval-augmented generation (RAG) pipelines and knowledge base integration.
- Prior experience with real-time agent performance tuning or debugging live deployments.
Benefits
- 20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off.
- Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents).
- Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan.
- Equity program.
- 401K program.
- Parental leave.
- Life and disability insurance.
- Annual stipend of $3,500 for professional development and wellness expenses.
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.