Field Service Engineer
a month ago
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OnsiteFull-timeEntry
Summary
Boston Dynamics is seeking a Field Service Engineer to join their team in Waltham, MA. The role involves providing technical service and support for advanced Stretch Robotics at customer worksites.
About the Role
As a Field Service Engineer, you will perform emergency repairs, installations, site integrations, and routine maintenance. You will collaborate with Sales, Engineering, and Service Operations to resolve customer issues and ensure high customer satisfaction. Your responsibilities will include documenting service activities in the CRM and maintaining a strong foundation for field service operations.
About You
Required:
- Prior experience in a role delivering high quality, highly reliable, and highly responsive field service.
- Support experience with highly specialized and complex platform technology.
- Customer management and communication skills with demonstrated experience in a customer support environment.
- Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction.
- Prior experience performing repairs/maintenance on mechanical equipment.
- Experience using power tools and specialized equipment.
- Ability to travel up to 80% of the time - Must have a valid passport.
Boston Dynamics
Boston Dynamics builds advanced mobile manipulation robots with remarkable mobility, dexterity perception and agility. We use sensor-based controls and computation to unlock the potential of complex mechanisms. Our world-class development teams develop prototypes for wild new concepts, do build-test-build engineering and field testing and transform successful designs into robot products. Our goal is to change your idea of what robots can do.
Waltham, MA