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Summary
About the Role
About You
- 5+ years of proven experience in a desktop support role, particularly with executive-level clients.
- Strong knowledge of Windows and macOS operating systems, as well as mobile OS (iOS/Android).
- Excellent communication skills, both written and verbal.
- Ability to prioritize tasks effectively and manage time efficiently.
- Professional demeanor with strong interpersonal skills.
- Experience with Salesforce.
- Understanding of enterprise security remediation and patch management.
- Familiarity with AV systems and remote conferencing tools (Zoom, Teams, WebEx).
- Familiarity with the ITIL framework and ITIL methodologies.
- Ability to act as a resource or a lead on technology projects.
- Ability to serve as a point of contact for third party vendors and technicians.
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Strong analytical and creative problem-solving skills to resolve highly complex technical incidents and improve existing processes.
- Ability to implement changes through informal influence and technical leadership.
- Ability to mentor and train colleagues.
Benefits
- Medical
- Dental
- Vision
- Wellness program participation incentive
- Financial wellness program
- Fitness event fee reimbursement
- Gym membership discounts
- Colleague Assistance Program
- Telemedicine Program (for those enrolled in Medical)
- Adoption Benefits
- Daycare late pick-up fee reimbursement
- Basic Life & Accidental Death & Dismemberment Insurance
- Voluntary Life & Accidental Death & Dismemberment Insurance
- Short Term Disability
- Paid parental leave
- Group Long Term Disability
- Pet Insurance
- 401(k) (50% employer match up to IRS limit, 4 year vesting)
Brown Advisory is an independent investment management and strategic advisory firm committed to delivering a combination of first-class performance, strategic advice and the highest level of client service. The firm’s clients—including individuals, families, family offices, endowments, foundations, charities, institutions, consultants, and financial intermediaries—are served by over 900 colleagues worldwide, all of whom are equity owners of the firm. Abu Dhabi | Austin | Baltimore | Boston | Dallas | Delaware | Frankfurt | London | Nashville | New York | North Carolina | San Francisco | Singapore | Southern California | Tokyo | Virginia | Washington, D.C Mutual Fund Website: https://www.brownadvisory.com/mf Active ETF Website: https://www.brownadvisory.com/etf Disclosures: https://www.brownadvisory.com/disclosures