Okay, I've searched for EHR Help Desk Lead positions in Raleigh, NC, requiring at least 3 years of experience in Epic support, proficiency in ServiceNow, within the healthcare industry, and a bachelor's degree in IT or Health Informatics. I have found 27 relevant positions for you.

Sure. Here's the analysis:

Job Analysis:

The Epic EHR Help Desk Lead is fundamentally tasked with ensuring optimal support and problem resolution for Epic EHR applications across multiple healthcare facilities. This role serves as the senior authority in troubleshooting and directing lower-tier help desk analysts, indicating a need for profound technical expertise not only in Epic systems but also in healthcare operational workflows. Core responsibilities include managing incident escalations, coordinating with various stakeholder teams, and overseeing help desk activities during the assigned night shift. Candidates must possess strong leadership skills to mentor helpdesk staff, manage ticket queues effectively using ServiceNow, and uphold service level agreements, reflecting the importance of timely resolution in a healthcare context where patient care is paramount. Success in this role will look like high employee morale, swift incident resolution, and seamless operation support during critical hours, which shall require proactive problem-solving and strategic prioritization of issues facing healthcare providers.

Company Analysis:

Innosoul Inc. operates within the dynamic healthcare IT sector, highlighting a growing need for specialized roles like the Epic EHR Help Desk Lead amidst ongoing digital transformation in healthcare. This company is positioned as a key player in health informatics and is likely supportive of innovation, given the nature of its services which focus on technology solutions in a critical industry. Thus, it likely values candidates who are adaptable and committed to improving healthcare through technology. The organizational culture appears to emphasize teamwork and operational excellence, where the Help Desk Lead would serve not only as a technical expert but also as a leader who fosters a sense of collaboration and effectiveness among the support team. Additionally, the role is strategically aligned with Innosoul’s broader goals to enhance healthcare delivery by ensuring that technology supports clinical objectives, making it essential for candidates to connect the dots between technical proficiency and the impacts on patient outcomes and operational efficiencies.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a complex technical issue in a healthcare setting. What steps did you take?
• How do you prioritize tasks when managing multiple tickets in a high-pressure environment like a help desk?
• Describe a situation where you mentored a junior staff member. How did you approach this, and what was the outcome?
• Can you give an example of a time when you had to convince a team to follow a new process or implement a technical solution? What challenges did you face?
• In your experience, what are the most common issues users face with Epic EHR systems, and how would you address them?
• How would you troubleshoot a situation where multiple users report slow system performance in Epic?
• Imagine you receive an urgent request for help with a critical incident affecting patient care. What steps would you take to handle this situation?
• If you discovered a recurring issue that wasn't being addressed adequately by your team, how would you approach problem-solving this?
• Why are you interested in the Epic EHR Help Desk Lead position at Innosoul Inc., and how does it align with your career goals?
• What aspects of Innosoul’s approach to healthcare technology resonate with you, and how do they align with your professional values?
• How does your past experience prepare you for the unique challenges of leading a night shift help desk team?
• What questions do you have about the culture and values at Innosoul Inc. that promote professional growth?
• Could you share your thoughts on the importance of documentation in a Help Desk role, particularly in healthcare IT?
• How would you develop a training program for new help desk analysts to ensure they meet company standards?
• What would you need from leadership to ensure your team’s success in handling Epic-related issues?