Search for End User Support Specialist roles in St. Petersburg, FL with a focus on technical helpdesk experience, hybrid work options, and proficiency in ServiceNow and Office 365. I'm looking for positions with at least 3 years of experience.

Okay, I've searched for End User Support Specialist roles in St. Petersburg, FL, focusing on technical helpdesk experience, with hybrid work options, requiring proficiency in ServiceNow and Office 365, and requiring at least 3 years of experience. I have found 25 positions for you.

End User Support Specialist

St. Petersburg, FL

3 years + Experience

ServiceNow

Office 365

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The primary purpose of the End User Support Specialist role at SGS Technologie is to provide stellar second-level technical support to end users, ensuring their hardware and software issues are resolved efficiently. Central to this role is the ability to troubleshoot a diverse range of technologies—from operating systems and mobile devices to business applications and security products. Understanding this complexity is crucial in a fast-paced support environment, where incidents may need to be escalated and require thorough analysis. The responsibilities position the candidate as a key problem solver who must not only restore functionality but also communicate effectively with non-technical users, making technical information digestible. This role involves managing a call tracking system and documenting solutions for future reference, which emphasizes the importance of organization and detail-oriented thinking. Success here will likely be defined by the ability to adhere to service level agreements, ensure timely problem resolution, and contribute to knowledge-sharing among peers to enhance the overall support experience.

Company Analysis:

SGS Technologie operates in the competitive landscape of IT services and digital transformation, primarily catering to public sector clients in Florida. By being a trusted partner for institutions such as the State of Florida and JAXPORT, the company has cemented its reputation for deliverables that strongly align with innovation and quality. The culture at SGS appears to value collaboration and proactive problem-solving, qualities essential for an End User Support Specialist who will likely engage with multiple departments and users not just to fix issues but to improve service processes. Given the company's long-standing commitment to excellence, employees may find that the expectation for continuous learning and adaptability is high—critical elements for anyone hoping to thrive in this role. The End User Support Specialist will function as a linchpin in the technical ecosystem, bridging the gap between advanced technical processes and user comprehension while also fulfilling the company's strategic goals by enhancing client service.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you successfully resolved a complex technical issue for a non-technical user. What steps did you take?
Describe an experience where you had to troubleshoot hardware issues under time constraints. How did you prioritize the tasks?
Can you share an example of when you had to work with a cross-functional team to solve a problem? What was your role?
How do you stay current with new technologies and changes in the IT support landscape?
How would you handle a situation where multiple end users are reporting the same problem at the same time?
What is your approach to documenting technical issues and their resolutions?
In your opinion, what are the most critical skills for an End User Support Specialist?
What specific steps would you take to troubleshoot a connectivity issue for an office user?
Imagine receiving a call from a frustrated employee unable to access their applications due to a VPN issue. How would you respond?
Why are you interested in working for SGS Technologie specifically, and how do you see your role contributing to the firm's mission?
What do you know about our ServiceNow implementation and how it impacts end-user support?
Can you describe how your previous experience prepares you for a role that requires both technical and interpersonal skills?
What questions do you have for us about the team's dynamics and company culture?
How do you handle conflicting priorities when multiple issues arise at once?

Job Details

Overview Company

End User Support Specialist

SGS Technologie

5 days ago

Highlight

HybridContractor3+ yearsMid

Summary

SGS Technologie is seeking an End User Support Specialist to join their team in St. Petersburg, FL. The role involves providing second-level technical support for hardware, software, and connectivity issues.

About the Role

As an End User Support Specialist, you will deliver technical support via multiple channels, including on-site support. Responsibilities include installing, troubleshooting, and maintaining computer hardware and software, monitoring call tracking systems, and documenting activities. You will also communicate technical information to non-technical audiences and may participate in testing new product releases.

About You

Required:

Minimum of a H.S. diploma and three years of relevant experience in a technical helpdesk or support environment.
Advanced technical knowledge in installing, troubleshooting, and maintaining computer hardware and software.
Experience with operating systems, mobile devices, networking, business applications, and security products.

Preferred:

B.S. in Computer Science, MIS, or related degree.
Experience with financial services applications.

SGS Technologie

Two Decades of Trust and Innovation:

For over 22 years, SGS Technologie has been at the forefront of digital transformation, helping businesses and government agencies navigate the evolving landscape of technology. Headquartered in Jacksonville, Florida, SGS is more than just a software development firm, it’s a trusted partner in innovation.

A Name Florida Trusts:

As a proud member of JAX Chamber and a preferred technology provider for the Florida government, SGS has played a vital role in modernizing digital infrastructure for agencies like the State of Florida, JAXPORT, and the Jacksonville Aviation Authority. Our ability to deliver high-quality, cost-effective solutions has cemented our reputation as a reliable IT services provider.

Driving Digital Excellence:

At SGS, we specialize in crafting cutting-edge solutions tailored to modern enterprise needs. Our expertise spans multiple domains, including:

• Enterprise Software Development – Every organization is unique and requires solutions that seamlessly fits with their philosophy and business approach. We build custom solutions that drive efficiency and scalability.

• Mobile Application Development – For organizations that are breaking new ground and aiming to connect directly with their customers, we design seamless, engaging mobile experiences that put your brand right at their fingertips.

• IT Staffing Solutions – Your talent search ends here. We connect businesses with top-tier talent for all requirements: SOW, Full time, Remote, Temporary Staffing – we offer any and all IT Staffing models.

• Website Design & Development – Websites are the new digital business cards. We craft responsive, user-friendly and visually striking websites that spark interest and capture attention.

• Salesforce & ServiceNow Implementation – Rediscover your organizations’ capabilities with top CRM and IT service management platforms.

St. Petersburg, FL