Okay, I've searched for DXP Support Engineer positions in the United States that are full-time, require about 3 years of experience, and involve Drupal, PHP skills, and a Bachelor's degree in Computer Science or related fields. I have found 112 relevant opportunities for you.

Sure. Here's the analysis:

Job Analysis:

The DXP Support Engineer role at Acquia is fundamentally about enabling customers to effectively utilize the Acquia Digital Experience Platform, with Drupal and PHP as core technologies. This entails not only addressing technical issues but also anticipating customer challenges related to product interfaces and data management, requiring a blend of deep technical expertise and empathetic customer service. The requirement for Drupal 7/10 skills and proficiency with the LAMP stack signals the need for strong backend understanding, critical for diagnosing and resolving complex integration or deployment issues in a cloud/SaaS environment. Beyond technical aptitude, the role stresses communication across diverse audiences—from highly technical teams to less technical customers—highlighting the importance of clarity and patience. The job will demand problem-solving under pressure, multitasking across multiple support cases, and contributing to shared team knowledge through documentation. Success in this role looks like consistently improving customer satisfaction by resolving issues efficiently, updating internal tools and resources to decrease repeat problems, and progressively taking ownership of more complex cases while collaborating seamlessly with internal teams. Candidates should expect to navigate ambiguity and technical complexity, often acting as a bridge between customer needs and product capabilities, with a performance lens focused on responsiveness, quality of resolution, and contribution to continuous improvement.

Company Analysis:

Acquia stands out as a market leader and innovator in the digital experience platform space, built on the open-source foundation of Drupal. The company’s positioning as a Great Place to Work-certified and its recognition by analyst communities underscore a balance of strong corporate culture and market competitiveness. Candidates joining Acquia can expect a culture that values passion, integrity, and teamwork, with a clear emphasis on doing the right thing and respecting diverse viewpoints—traits especially relevant for a customer-facing support role. The organizational environment is collaborative and fast-moving but grounded in open-source principles, encouraging continuous learning and innovation rather than rote task execution. The support team is presented as a foundational part of the company’s mission to delight customers, rather than a simple call center. This suggests the role will have both visibility and influence, especially as support engineers contribute directly to product improvement and customer retention. Given Acquia’s strategic focus on scaling digital experience delivery and customer engagement, this role is critical in maintaining high product usability and customer trust. The role is well-aligned with Acquia’s goals of expanding cloud/SaaS offerings and enhancing user experiences, ensuring that new hires are poised to grow alongside the company through mentorship and skill development.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex Drupal or PHP issue that impacted a customer's digital experience. How did you approach it?
• Describe an instance where you had to explain a technical problem to a non-technical customer. How did you ensure they understood the issue and the resolution?
• Can you share a situation where you had to balance multiple support tickets simultaneously? What strategies did you use to prioritize and manage your workload?
• How do you handle disagreements or conflicts within a team when trying to resolve a challenging customer problem?
• Explain your experience with the LAMP stack and how it has prepared you to work on a cloud-based SaaS product like Acquia DXP.
• What steps would you take to analyze and resolve a customer's issue where their Drupal site is not properly interacting with Acquia's platform APIs?
• How would you go about creating or updating knowledge base articles to improve the team's support effectiveness?
• What tools and methodologies have you used for technical support ticket management, and how have they contributed to your workflow efficiency?
• Imagine a customer reports intermittent downtime on their Drupal site hosted on Acquia DXP. Walk me through how you would identify the root cause and communicate next steps.
• Suppose you receive a support case that you cannot immediately resolve. How do you manage customer expectations while working to find a solution?
• Why are you interested in working at Acquia, specifically within the Digital Experience Platform support team?
• How do you think your personal values align with Acquia’s emphasis on integrity, courage, and teamwork?
• Considering Acquia’s focus on open source and customer experience, what innovations or improvements would you suggest to the support process?
• What questions do you have about the team structure or ongoing projects within Acquia Support?
• Can you describe the typical career progression for someone in this role at Acquia and what kind of development opportunities are available?