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Job Analysis:
The role of Director, ServiceNow - Technical Consulting at KPMG is fundamentally focused on leading and managing complex ServiceNow implementations that align with clients' business goals. This involves guiding multiple workstreams from the initial planning phase through to post-implementation support, requiring both deep technical expertise and strategic foresight. The responsibilities include fostering collaboration among teams, providing mentorship, and ensuring high-quality outcomes, emphasizing KPMG's priorities for continuous learning and adaptability. A strong emphasis on business development indicates that the candidate will not only oversee implementations but also play a critical role in identifying opportunities for growth and cross-selling KPMG’s service lines. Success in this role will be measured by the ability to deliver results that not only meet client needs but also contribute to KPMG's broader strategic objectives, suggesting a need for a candidate who is not only technically proficient but also a skilled communicator and influencer within the organization and with clients.
Company Analysis:
KPMG is positioned as a leading professional services firm with a strong growth trajectory, particularly within its Advisory practice, which indicates a dynamic, fast-paced environment. This rapid growth highlights the need for employees who can adapt quickly and work collaboratively within teams. The culture at KPMG appears to prioritize innovation, professional development, and responsiveness to market trends, suggesting a workplace where employees are encouraged to explore and expand their capabilities. In this context, the Director role is likely to have considerable visibility and influence across the organization, requiring strategic alignment with the company’s goals. The focus on client satisfaction and maintaining strong relationships also suggests that interpersonal skills and the ability to negotiate and advocate for solutions will be crucial for success. Overall, the role serves as a strategic leader in aligning ServiceNow implementations with organizational objectives, stabilizing and growing KPMG's client base in a competitive landscape.