Okay, I've searched for Director of Professional Services roles in Rochester, NY, requiring 10+ years of management experience with ERP systems expertise, available as full-time positions, offering salaries between $110,000 and$130,000. I have found 12 positions for you to review.

Sure. Here's the analysis:

Job Analysis:

The role of the Director of Professional Services at ComTec Solutions is fundamentally about managing and leading the Enterprise Systems Group (ESG) to ensure optimal project implementation and client satisfaction. This requires not only a strong grasp of ERP systems and implementation methodologies but also exceptional leadership and relationship management capabilities. Candidates will face the challenge of driving client focus tactically and strategically, ensuring project timelines and budgets are respected while fostering the personal and professional growth of their teams. Success in this position will be marked by the ability to balance operational excellence with client needs, demonstrating effective decision-making in a fast-paced environment while resolving issues promptly. Key responsibilities include overseeing project performance and development while also monitoring employee utilization, indicating a need for skilled resource management and employee engagement strategies. This role thus requires a blend of technical, operational, and interpersonal acumen, highlighting the importance of sustainability in the organization's client relationships and overall business growth.

Company Analysis:

ComTec Solutions operates within the Business Technology Services sector, specializing in integrating hardware and software to optimize business processes. The company's positioning as a solutions provider reflects its focus on overcoming everyday business challenges, which is crucial for the success of the Director of Professional Services. ComTec’s commitment to client satisfaction and effective service delivery suggests a culture that values responsiveness, innovation, and continuous improvement. As a key member of the Senior Leadership Team, this role will have significant visibility and influence across the organization, hence it requires an individual who aligns with ComTec's entrepreneurial spirit and work ethic. The organization’s emphasis on relationship management and employee development hints at a collaborative and supportive work environment, indicating that candidates should be prepared to engage deeply with both their teams and clients. Ultimately, this role must align with ComTec’s strategic objectives by ensuring the service delivery model not only meets but exceeds client expectations, thereby contributing to the company's long-term sustainability and reputation in the industry.

Absolutely. Here are some mock interview questions that could come up:

• Can you tell me about a time when you had to manage a challenging ERP implementation? What were the key factors you focused on to ensure client satisfaction?
• Describe a situation where you had to resolve a conflict within your team. How did you handle it, and what was the outcome?
• How do you prioritize tasks when faced with multiple pressing project issues?
• What strategies do you use to ensure that your team remains motivated and engaged in a fast-paced environment?
• How would you approach developing a project plan for a new implementation? What key elements would you include?
• Can you walk us through your experience with ERP systems, particularly your knowledge of Epicor or similar platforms?
• What methods do you employ to track project progress and ensure deadlines are met?
• Imagine a scenario where a client is unhappy with the project's progress. How would you address their concerns and manage the situation?
• Why are you interested in the Director of Professional Services position at ComTec Solutions specifically?
• How do you see ComTec's values aligning with your professional philosophy?
• Can you give an example of how you've leveraged industry best practices to improve service delivery?
• What kind of training and development programs do you believe are most effective for consulting teams?
• How do you ensure communication remains clear and effective among cross-functional teams?
• What questions do you have about the culture at ComTec Solutions and how the Professional Services team collaborates with other departments?
• What do you believe will be your biggest challenge in this role, and how do you plan to overcome it?