Okay, I’ve searched for Director of Infrastructure and IT Client Services roles in Haverhill, MA, within the higher education industry, requiring at least 5 years of experience in infrastructure design and implementation, with a salary range of $90,000 to$105,000. I found 12 matching positions for you. You can review them now.

Sure. Here's the analysis:

Job Analysis:

The Director of Infrastructure and Client Services at Northern Essex Community College is fundamentally charged with overseeing and enhancing the IT infrastructure that supports the institution's operations and academic requirements. This role requires not only technical acumen in areas such as infrastructure design and implementation, but also a strategic mindset to innovate and adopt emerging technologies that will benefit both administrative efficiency and student experiences. Responsibilities such as managing technical support operations, ensuring adherence to service quality standards, and developing a robust disaster recovery plan point to an expectation for the candidate to maintain operational continuity in a dynamic environment. The position calls for a blend of leadership and collaboration, necessitating someone who can effectively guide a team of IT professionals while also engaging with faculty and administration across various campuses. Success in this role is likely defined by the ability to foster a culture of technical excellence and teamwork, implement systems that meet evolving educational needs, and contribute to student success outcomes.

Company Analysis:

Northern Essex Community College occupies a significant position as the first federally designated Hispanic Serving Institution in New England, emphasizing diversity and inclusion within its educational framework. This commitment is reflected in the college's culture, which prioritizes innovation and student engagement, making it essential for leaders within the institution to resonate with these values. The organization's focus on using data to inform decisions and promote student achievement signifies a proactive and evidence-based environment; thus, someone stepping into this Director role should be adaptable and forward-thinking. Furthermore, the structure within which this position operates suggests substantial visibility to upper management, offering a platform for influence across departments. Given the college's growth trajectory, this role is more than a technical oversight function; it has strategic implications for the college's objectives, such as improving technology services that directly enhance student learning outcomes and operational efficiencies, highlighting the importance of strategic alignment with the institution's mission.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Questions: Tell me about a time when you had to manage a significant IT project that required cross-departmental collaboration. How did you ensure all parties were aligned toward the common goal?
• Describe a situation where you had to deal with a major IT crisis. What steps did you take to resolve the issue, and what did you learn from it?
• Can you share an experience where you implemented a new technology that had a positive impact on your organization? What was the response from your team?
• How do you motivate and guide a diverse group of IT professionals, particularly in a union environment?
• Technical/Role-Specific Questions: What strategies do you employ to evaluate and implement emerging technologies in the educational sector?
• How do you measure and report on service quality indicators for IT infrastructure? Can you give an example of a specific metric you find valuable?
• What experience do you have with developing disaster recovery and business continuity plans specifically in a higher education context?
• Can you walk us through your process for assessing cybersecurity risks and how you plan mitigations?
• Situational Questions: Imagine you face resistance from another department while implementing a new technology initiative. How would you handle this situation to gain buy-in?
• If tasked with improving IT support services at NECC, what initial steps would you take to identify areas for improvement?
• Company Fit/Motivation Questions: Why do you believe diversity and inclusion are vital in a leadership role like this within a community college?
• How do you see your personal values aligning with those of Northern Essex Community College, particularly in its mission to support diverse student populations?
• Questions for the Candidate to Ask the Interviewer: What are the biggest challenges currently facing the IT department at NECC?
• How does NECC evaluate the effectiveness of its IT services in supporting both faculty and student needs?