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Summary
About the Role
About You
- 10+ years in software/SaaS, including 6+ years leading large-scale customer support or contact center teams.
- Proven ability to manage 50+ person teams across multiple geographies and support channels.
- Strong, data-driven leadership with a record of improving CSAT, retention, and operational KPIs.
- Demonstrated success in scaling support operations and driving change across diverse, established teams.
- Strategic thinker with hands-on ability to align people, processes, and systems.
- Proficiency in Salesforce, Tableau, Zendesk (or similar tools) and advanced Excel/PowerPoint skills.
Benefits
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Culture Committee driving initiatives that spark connection, fun, and belonging
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare: high-quality care delivered seamlessly and on demand, without the burden and confusion of traditional systems. We are a collection of best-in-class software solutions that serve the retail healthcare market, including dental, orthodontic, chiropractic, optometry, and dermatology practices. Our solutions empower allied professionals to connect with their patients and grow their business. The result is better care, lower workloads for staff, and less overhead costs for providers — which means more resources for improving patient care. PracticeTek invests in middle-market, retail-healthcare SaaS companies. Established by industry veterans with decades of experience at the helm of successful software enterprises, PracticeTek provides opportunities for entrepreneurs to accelerate their personal wealth, continue to run and grow their business, while collaborating with other like-minded entrepreneurs to continue their legacy and impact the future of healthcare. PracticeTek is an investment firm with a mission: we partner with founders who are changing healthcare for all.