Okay, I have searched for Director of IT Support roles in New York City within nonprofit organizations, requiring 5+ years of experience in project management and data management, with a salary range of $115,900 to$144,900. I found 57 positions for you. You can review them now.

Sure. Here's the analysis:

Job Analysis:

The role of Director, Data and IT Support at Uncommon Schools is fundamentally about leading the IT Support team to ensure data integrity and optimal technology integration across their charter schools. This involves not only managing a diverse range of applications, specifically those used for student data and assessments, but also spearheading initiatives that align IT support with the educational mission of the organization. A primary responsibility will be overseeing the proactive management of reporting processes and device management, which implies a role steeped in both technical know-how and strategic vision. Candidates will likely face challenges related to ensuring high-quality support under pressure—such as managing outages and aligning varying internal processes across multiple regions. Success will look like seamless technology operations enabling educators to focus on teaching, evidenced by minimal downtime and high satisfaction from school staff and operational efficiency. The role requires a blend of hands-on technical skills, strong leadership capabilities, and an adept understanding of customer service that contributes to a greater educational impact. The balance of operational management with long-term strategic planning ensures that both immediate support needs and future-growth initiatives are effectively addressed.

Company Analysis:

Uncommon Schools occupies a vital position within the nonprofit education sector, focusing specifically on public charter schools aimed at bridging the opportunity gap for economically disadvantaged students. As a growing network that is deeply committed to educational equity, the significance of this role is amplified by the company’s mission to prepare students for success in college and life. The culture is likely to be fast-paced and driven by a commitment to innovation in education, where Data & IT leadership is paramount in supporting the educational framework. With a vast emphasis on professional development for educators and staff, the organization values continuous improvement, showing a dedication to fostering talent. In terms of organizational structure, this role is part of the IT leadership team, indicating a degree of visibility and influence among peers and possibly at higher management levels. The strategic alignment is clear: by investing in robust data and IT support, Uncommon Schools aims to ensure effective operations that directly impact student outcomes. This role is not just about managing technology but about leveraging it to cultivate a supportive environment for both educators and students, making it integral to the company’s long-term goals of educational excellence and equity.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a complex data-related issue in a previous role. What steps did you take?
• Describe a situation where you identified a trend or pain point within your technology support team. How did you address it?
• Can you provide an example of how you have successfully managed a project in a matrixed organization? What challenges did you face?
• How do you prioritize professional development for your team, particularly in a K-12 educational technology context?
• How would you approach training your team on customer service best practices within the IT support space?
• If hired, how would you gather requirements from functional teams for new technology projects?
• Explain how you would handle a significant application outage that impacts multiple schools simultaneously.
• Imagine you are tasked with improving a key internal process for IT support. What steps would you take to ensure successful implementation?
• Given our commitment to closing the opportunity gap, how do you envision the role of technology aligning with this mission?
• What draws you specifically to Uncommon Schools and this role in leading Data and IT Support?
• How do you believe your values align with the mission of Uncommon Schools?
• What questions do you have about how our IT support philosophy is integrated into our educational model?
• Can you describe what you see as the most critical factor for success in the role of Director, Data and IT Support?