Director Business Process Ownership - Advanced Capabilities - Claims Optimization
$127310/y-$243340/y
3 days ago
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RemoteFull-timeSenior
Summary
USAA is seeking a Director Business Process Ownership - Advanced Capabilities - Claims Optimization to join their team. This remote-eligible role involves overseeing a team responsible for the end-to-end ownership of assigned processes within the claims optimization domain.
About the Role
As the Director of Business Process Ownership, you will lead a team of business professionals to improve business results by identifying process gaps and opportunities. You will collaborate with enterprise partners to define backlogs, develop performance metrics, and ensure compliance with policies and regulations. Your responsibilities will also include risk mitigation, utilizing project execution methodologies, and leading continuous process improvement efforts.
About You
Required:
- Bachelor's degree or 12 years of experience in lieu of a degree with process improvement and design methodologies.
- 8 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- 3 years of direct team lead, supervisory or management experience.
- Extensive experience in the application of process management methodologies within a regulated environment.
Preferred:
- Demonstrated P&C claims technical acumen.
- Experience developing solutions and/or business requirements for AI solutions.
- Knowledge of new and emerging industry technology solutions.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension plans.
- Life insurance and parental benefits.
- Adoption assistance and paid time off program with paid holidays plus 16 paid volunteer hours.
- Various wellness programs and career path planning.
USAA
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
Colorado Springs, CO