Search for Desktop Technical Support roles in Addison, Texas, focusing on on-site positions, with expertise in Active Directory and Windows 10, offering full-time hours.

Okay, I've searched for Desktop Technical Support roles in Addison, Texas, specifically for on-site positions, requiring expertise in Active Directory and Windows 10, and available for full-time hours. I found 25 positions matching your criteria.

Desktop Technical Support

Addison, TX

onsite

Active Directory

Windows 10

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Desktop Technical Support at Cognizant is fundamentally centered on delivering high-quality, responsive technical assistance to end users in a corporate environment, directly impacting IT operations' efficiency and overall user satisfaction. The primary responsibilities include troubleshooting and resolving hardware and software issues for desktops, laptops, and mobile devices, which indicates that candidates must not only possess strong technical aptitude but also excel in communication and customer service, as these interactions are vital to maintaining professional relationships with clients. Given the company’s digital transformation focus, the successful candidate will likely face challenges related to rapidly evolving technologies and user expectations, requiring them to be adaptable and proactive. Success in this role will be marked by quick issue resolution, effective prioritization of tasks, and a structured approach to ongoing learning about new technologies and tools—such as Active Directory and remote support tools—that enhance user experience and streamline processes.

Company Analysis:

Cognizant operates within the competitive technology sector, focusing on digital transformation, cloud infrastructure, and security services. As a mature player in the market yet innovative in approach, the company positions itself to help clients keep pace with rapid technological changes. This places the Desktop Technical Support role in a critical position to enhance client satisfaction through effective IT support, directly influencing the company's broader goals of modernization and operational efficiency. The company culture seemingly embraces innovation and collaboration, indicating that employees are encouraged to adapt and learn. Within the organizational structure, this role functions as a frontline representative of the IT support team, potentially offering significant visibility to upper management through the interactions with clients. The strategic alignment of this position suggests it is essential for ensuring clients experience seamless technology integration, supporting Cognizant's mission to innovate and modernize businesses.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions:
1. Tell me about a time when you faced a particularly challenging technical issue with an end user. How did you resolve it?
1. Describe a situation where you had to manage multiple priorities under pressure. How did you ensure that all tasks were completed effectively?
1. Can you give an example of how you turned a difficult customer interaction into a positive experience?
Technical/Role-Specific Questions:
1. How would you approach troubleshooting a hardware issue on a user's laptop who reports that it won't boot up?
1. What steps would you take to ensure a seamless transition for a new software roll-out to end users?
1. Can you explain your experience with tools like SCCM or Intune and how you have used them in your previous roles?
Situational Questions:
1. Imagine you are faced with a situation where multiple users report an internet connectivity issue at the same time. How would you prioritize and address these requests?
1. If a user disagrees with your troubleshooting advice and insists on a different solution, how would you handle the conversation?
Company Fit/Motivation Questions:
1. Why are you interested in working at Cognizant and this specific role?
1. How do you see your values aligning with Cognizant's mission of driving digital transformation?
Questions for the Candidate to Ask the Interviewer:
1. Can you describe the team dynamic within the IT support group at Cognizant?
1. How does Cognizant support the professional development of its employees, particularly in technical roles like this one?

Job Details

Overview Company

Desktop Technical Support

Cognizant

2 months ago

Highlight

OnsiteFull-timeEntry

Summary

Cognizant is seeking a Desktop Technical Support (onsite) professional to join their team in Addison, TX. The role involves providing direct assistance to end users in troubleshooting and resolving hardware and software issues.

About the Role

As a Deskside Support Analyst, you will be responsible for assessing faults, conducting repairs, streamlining processes, and ensuring optimal customer service. You will troubleshoot hardware and software issues on desktops, laptops, and mobile devices, and perform Level 2 onsite or remote support for complex customer issues. The role requires client interaction and maintaining a professional appearance.

About You

Required:

Technical knowledge of desktop operating systems and software applications.
Experience providing deskside support to end-users in a corporate environment.
Excellent communication and customer service skills.
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
Familiarity with remote access tools and techniques.
Experience working with Active Directory and other directory services.
Ability to manage multiple priorities and work effectively under pressure.
Willingness to work flexible hours, including evenings and weekends.

Benefits

Medical/Dental/Vision/Life Insurance.
Paid holidays plus Paid Time Off.
401(k) plan and contributions.
Long-term/Short-term Disability.
Paid Parental Leave.
Employee Stock Purchase Plan.
Eligibility for Cognizant’s discretionary annual incentive program, based on performance.

Cognizant

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

Addison, TX