Okay, I've searched for Desktop Support positions in Waukegan, IL, requiring 2+ years of experience with Windows 10/11 and M365 skills for full-time roles. I found 24 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Desktop Support/Technical Support role primarily aims to ensure smooth and efficient IT operations for end users, particularly in a large pharma environment in Waukegan, IL. This will involve responding to technical issues, troubleshooting problems with Windows 10/11, Microsoft Office 365 applications, and other relevant systems, both remotely and over the phone. The emphasis on customer service means that the candidate will not only need strong technical skills but also an aptitude for communication and problem-solving, as they will often be the first line of support for users who may be experiencing frustrations with technology. Success in this role will likely be measured through timely issue resolution, high levels of client satisfaction, and the ability to manage service level agreements effectively. Challenges may include navigating complex technical environments and addressing varying levels of user expertise, necessitating a flexible and patient approach.

Company Analysis:

TEKsystems operates within the dynamic and competitive landscape of business and technology services, primarily catering to major companies including 80% of the Fortune 500. This positioning implies that the Desktop Support role is critical not just for daily operations but also for driving business transformation at client sites. The company culture is likely fast-paced and innovation-driven, aligning with its focus on growth and transformation. As this role will be on-site, the candidate can expect to work closely with other IT professionals and should be prepared for collaboration across various teams. The alignment of this role with TEKsystems' core business goals indicates that the ideal candidate will be seen as a key player in enhancing service delivery and customer satisfaction—a vital aspect that feeds into the broader mission of the company.

Absolutely. Here are some mock interview questions that could come up:

• Can you tell me about a time when you had to troubleshoot a complex technical issue for a user? What approach did you take?
• Describe a situation where you received difficult feedback from a customer. How did you handle it and what did you learn from that experience?
• Explain how you prioritize and manage multiple technical support tickets. Can you provide an example?
• How comfortable are you with using the Service Now ticketing system? Can you describe your experience with it?
• What steps would you take if a user reports that their Microsoft Teams application is not functioning correctly?
• How would you assess a situation where a user is experiencing recurring VDI issues? What processes would you implement to resolve it?
• Imagine you have an urgent support request and your workload is already heavy. How would you manage the situation?
• Why do you think strong customer service is important in a technical support role, especially in a pharmaceutical environment?
• How do your technical skills with Windows systems and Office 365 align with the requirements of this role?
• What interests you about working for TEKsystems, and how do you think your values align with our mission?
• What do you know about the challenges facing the pharmaceutical industry in terms of IT support, and how can this role help address them?
• In what ways do you envision contributing to TEKsystems' goals in enhancing service delivery to clients?