Okay, I've searched for Desktop Support Specialist roles in Raleigh, NC that require an Associate's degree, are full-time, and need 2+ years of desktop support experience. I found 45 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Specialist role is pivotal in ensuring seamless technology use for UNC Health’s vast workforce of over 40,000 employees. This position is fundamentally about facilitating productivity by resolving technical issues related to desktops, laptops, and peripherals, and requires a keen understanding of both hardware and software environments. The successful candidate will not only troubleshoot problems but will also participate in system upgrades and maintain information accuracy in asset inventories, which can significantly impact operations. Responsibilities such as providing second-level support and collaborating across IT teams highlight the need for strong communication skills and teamwork, particularly in a complex multi-platform network. Success in this role will likely be measured by user satisfaction and the ability to resolve issues efficiently, while maintaining security protocols within a competitive healthcare landscape.

Company Analysis:

UNC Health, a leader in North Carolina’s healthcare sector, is dedicated to enhancing community health through patient care, education, and research. Operating within a mission-oriented environment, the culture likely values innovation and collaboration, as demonstrated by their integration of cutting-edge medical research into practice. This Desktop Support Specialist will play an essential role within the ISD End User Support team, functioning as both an individual contributor and a collaborator with other IT teams. The expectations for this role align with the organization’s goals of maintaining operational excellence and ensuring that employees have the tools they need to deliver top-notch healthcare services. As UNC Health seeks continuous improvement in patient care, the Desktop Support Specialist must adapt to evolving technologies and an emphasis on efficiency, reinforcing the company's commitment to high-quality care.

Absolutely. Here are some mock interview questions that could come up:

• Describe a situation where you resolved a particularly challenging hardware issue. What steps did you take, and what was the outcome?
• Can you provide an example of how you maintained communication with end-users during a technical problem? How did you ensure their concerns were addressed?
• Tell me about a time you had to work on multiple tasks or projects simultaneously. How did you prioritize your work and ensure all tasks were completed in time?
• What approach do you take when troubleshooting a software installation issue? Can you walk me through your process?
• If tasked with performing routine system maintenance, what key areas would you focus on to ensure system integrity and security?
• How would you handle a situation where a user becomes frustrated while waiting for a technical issue to be resolved?
• Imagine you receive a support request for a device that is part of a broader network issue affecting multiple users. What steps would you take to diagnose and address the situation?
• What are some key considerations you make when implementing security protocols on desktop systems?
• Why do you want to work for UNC Health, and how do you believe your personal values align with their mission?
• What draws you to the Desktop Support Specialist role specifically within a healthcare setting like UNC Health?
• What is your experience with ITIL processes, and how would you apply that knowledge in this role?
• How do you keep up-to-date with new technologies and trends in desktop support? Can you provide examples?
• What questions do you have about the team you would be working with or the specific challenges they face?
• What does success look like for you in this role within the first six months?
• How do you plan to approach the balance between technical responsibilities and user training in your role?