I'm looking for Desktop Support Specialist roles in Minneapolis, full-time positions only, with at least 3 years of experience, and benefits include medical and dental insurance.

Got it! I've searched for Desktop Support Specialist roles in Minneapolis, strictly for full-time positions, requiring a minimum of 3 years of experience, and that offer medical and dental insurance. I found 45 opportunities that match your criteria.

Desktop Support Specialist

Minneapolis, MN

Full Time

3 years + Experience

Medical Insurance

Dental Insurance

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Specialist position primarily centers around providing critical technical support for hardware, software, and peripheral equipment within a corporate setting. This role is essential for ensuring that employees can operate efficiently, as it deals with diagnosing, repairing, and upgrading various systems to maintain optimal performance levels. Key responsibilities include resolving end-user computer problems, ensuring the effective operation of applications, and staying current with connectivity trends. Additionally, the specialist will interact with external vendors, which suggests that a collaborative mindset and strong interpersonal skills are vital for resolving complex technical issues. Success in this role will likely hinge on sound analytical abilities, a proactive approach to troubleshooting, and fluid communication across both technical and non-technical parties. The explicit requirement of familiarity with essential tools like Microsoft Endpoint Configuration Manager and ServiceNow reflects the importance of technical proficiency in maintaining and managing these environments to support organizational productivity effectively.

Company Analysis:

Lensa operates in the dynamic job search and recruitment technology industry, positioning itself as a leader in providing innovative solutions through machine learning and data-driven algorithms. The company emphasizes a 'people-first' approach, indicating a dedication to enhancing the job search experience for both candidates and employers. This ethos directly impacts the Desktop Support Specialist role by ensuring that technology solutions are designed with end-user needs at their core. Culturally, Lensa's environment appears to be adaptive and growth-oriented, which may mean a fast-paced and sometimes ambiguous work atmosphere requiring agility in problem-solving. The Desktop Support Specialist will likely become a crucial part of this innovative culture, serving as a bridge between technology and user experience. Since the role resides within a team that addresses various technical challenges, there will likely be frequent interaction with IT and operations teams, offering visibility to leadership and fostering potential career development opportunities. This alignment with company goals underscores the importance of reliability and efficiency in technical support to empower Lensa’s mission of revolutionizing the job search landscape.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to resolve multiple technical issues at once. How did you prioritize and manage your time?
Can you describe your experience with Microsoft Endpoint Configuration Manager and how you've used it in past roles?
Give an example of how you handled a challenging technical support case that required you to think outside the box.
Describe a situation where you had to collaborate with a non-technical team member to address a technical issue. What approach did you take?
How would you go about diagnosing a connectivity issue reported by a user? Walk me through your process.
What steps do you take to stay current with updates and changes in technology that are relevant to desktop support?
Imagine you receive a ticket about a malfunctioning telephony device. What specific troubleshooting steps would you take to resolve the issue?
How do you handle situations when a user is frustrated with technical issues? Can you provide an example?
Why are you interested in working at Lensa specifically, and how do you see yourself contributing to its mission?
What do you know about Lensa's approach to job seekers and how technology plays a role in that?
What aspects of working in a company focused on innovation and technology excite you the most?
If you had a chance to improve one process related to desktop support, what would it be and why?

Job Details

Overview Company

Desktop Support Specialist

$50k/y-$55k/y

Lensa

2 days ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

CAI is seeking a Desktop Support Specialist to join their team in Minneapolis, MN. The role involves overseeing technical support for hardware, software, and peripheral equipment.

About the Role

As a Desktop Support Specialist, you will be responsible for installing, configuring, diagnosing, repairing, and upgrading corporate hardware and applications. You will handle end user computer problems, support telephony devices, and work with external vendors to resolve issues. The position is full-time and onsite.

About You

Required:

Minimum 3+ years of Desktop Support experience with installation, configuration, repair, and troubleshooting hardware, software, and peripherals.
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM) and software distribution, Active Directory, and MS 365 including MS Teams.
ServiceNow ticketing system experience.
iOS device troubleshooting.
Audio/Visual Troubleshooting.
IP Print troubleshooting.
Good analytical and problem-solving abilities.
Experience working with external vendors and contacts to resolve issues.
Good interpersonal and oral communication skills.
Self-motivated and directed.
Good organizational skills and attention to detail.
Able to prioritize and execute tasks in a busy environment.
Ability to collaborate remotely with technology teams.
High School diploma.

Preferred:

Degree in IT or related field highly desired.

Benefits

401(k)
Vision insurance
Medical, dental, and vision insurance
401k retirement account access
Paid time off
Paid sick leave and/or other paid time off as provided by applicable law

Lensa

What if we could take the search out of job search? This is the question Lensa has been answering since launching in San Francisco, California in August 2016. Using machine learning, we instantly provide companies with candidates and match professionals with positions that fit their skills, goals, personalities, and needs. How does it work? Lensa applies complex algorithms that identify the skills needed to succeed on a given job. Candidates can play computer games that assess their work style, thus gaining insight into their strengths while unlocking career opportunities. The result: job search that puts people first while reducing the time and cost of talent acquisition.

Lensa passed 10 million job seeker registrations in 2019, making the com- pany one of the premier career platforms.

With teams in multiple U.S. locations and a 60-strong crew of developers and data scientists at its R & D headquarters in Europe, Lensa is working every day to share its transformative career technology with the world.

Minneapolis, MN