Search for Desktop Support Specialist roles in Berkeley Heights, NJ, specifically looking for contract positions, with strong skills in operating systems and helpdesk services, and requiring IT support experience.

Okay, I've searched for Desktop Support Specialist roles in Berkeley Heights, NJ that are contract positions, requiring strong operating systems and helpdesk skills, and IT support experience. I have found 27 positions for you to review.

Desktop Support Specialist

Berkeley Heights, NJ

Contract

Operating Systems

Helpdesk Services

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Specialist role at Raas Infotek is fundamentally about providing high-quality technical support and ensuring seamless operations for end-users in a dynamic, customer-focused environment. This involves troubleshooting and resolving issues related to laptops, desktops, and mobile devices, which are critical for maintaining productivity. The emphasis on IMAC (Install, Move, Add, Change) support indicates that the role requires not just reactive problem-solving, but also proactive planning and execution during large-scale office moves, showing a strategic approach to resource management. The responsibilities extend to managing ticket queues and liaising with vendors to ensure timely service delivery, highlighting the expectation for effective communication and coordination skills. Success in this position might look like high customer satisfaction scores, smooth transitions during office moves, and efficient ticket resolution, all contributing to Raas's commitment to enhancing customer relationships. Furthermore, the role demands a balance of technical acumen with soft skills such as empathy and patience to navigate a potentially high-pressure environment where end-user support is pivotal to overall business operations.

Company Analysis:

Raas Infotek positions itself as a comprehensive IT service provider dedicated to forging enduring partnerships with its clients. The company holds a strong market presence due to its commitment to delivering tailored technological solutions, suggesting that the Desktop Support Specialist will be pivotal in reinforcing this client-centric reputation. Given that Raas Infotek has cultivated a global workforce and operates in multiple domains, the work culture appears to emphasize adaptability and collaboration, which can significantly influence the support specialist's role. Candidates should expect an environment that values innovation and problem-solving while maintaining high service standards. Structurally, the Desktop Support Specialist will likely operate within a team-centric model, allowing for collaboration with various departments but also requiring independence when addressing end-user queries. This position is not merely about task completion; it’s strategically aligned with Raas's goal of enhancing client experiences and sustaining long-term engagements. The role reinforces the company’s foundational values of trust, commitment, and value addition to clients, indicating a desire for team members who internalize these principles and embody a customer-first attitude.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to manage multiple technical support tickets simultaneously. How did you prioritize and ensure resolution?
Describe a challenging technical issue you faced while providing desktop support. What steps did you take to resolve it?
Can you provide an example of how you successfully assisted a VIP user with a sensitive issue? What approach did you take to ensure their satisfaction?
How do you handle customer interactions when you do not immediately know the solution to a technical problem?
How would you approach a situation where a user is complaining about multiple hardware failures? What steps would you take?
What is your process for troubleshooting issues related to operating system installations or upgrades?
Describe your experience with ticketing systems. How do you ensure tickets are resolved within service level agreements?
If you encountered a situation where a hardware vendor was slow to respond to a request, how would you manage user expectations in the meantime?
Why are you interested in working at Raas Infotek specifically?
How do you think your personal values align with our commitment to customer focus and long-term relationships?
What do you know about Raas Infotek’s approach to IT service delivery, and how would that influence your work as a Desktop Support Specialist?
What questions do you have about our customer support philosophy or how we handle client challenges?

Job Details

Overview Company

Desktop Support Specialist

Raas Infotek

a day ago

Highlight

OnsiteContractorAssociate

Summary

Raas Infotek is seeking a Desktop Support Specialist to join their team in Berkeley Heights, NJ. The role involves providing customer-facing end-user support and managing IT support tasks.

About the Role

As a Desktop Support Specialist, you will be responsible for providing break-fix support for hardware, IMAC support, and support for operating systems and business applications. You will manage the ticket queue, coordinate with vendors, and provide IT support for events and disaster recovery. On-call support may be required.

About You

Required:

Strong understanding of client-based operating systems.
Experience with ticketing systems.
Proficient understanding of level 1 Helpdesk services.
Strong understanding of end-user hardware and client-based applications.
Proficient with common network protocols (TCP/IP).
Excellent communication and customer service skills.
Strong analytical, work ethic, and problem-solving skills.

Preferred:

Technical Certification (Microsoft/HP/Dell) in a similar field.

Raas Infotek

Raas Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customer’s business growth. Some of our customers have been associated with us for close to 2 years, which is a testament to our commitment, value and customer focus - and their trust in us. Growing demand by our clients to position ourselves as an extension of their IT organization and a one stop shop for their diverse range of product and solution requirements, led Raas to establish Partnerships and Alliances with niche product and solution providers. Our Technology and Delivery Innovation initiatives ensure that our clients are constantly equipped with solutions, frameworks and skills to exploit emerging opportunities. Our diverse skills, methodologies and competencies provide the technological support to achieve the business goals of our clients. In order to meet the expectations of our clients and our business goals, Raas’s Advisors and Leadership Team is made up of highly skilled, experienced individuals. Each brings to the organization a wealth of knowledge and expertise in chosen areas, a proven understanding of the industry and are visionaries in anticipating new and future trends and direction of the market place. In addition, through Raas, we extend access to a team of Advisors and Domain Experts that provide high impact consultancy services and Business Intelligence to all our clients. We have a global footprint with offices in US,India and Canada and our customer profile is spread across multiple domains and verticals. Our greatest strength lies in our highly motivated talent pool.

Berkeley Heights, NJ