Search for Desktop Support Specialist roles in Atlanta, focusing on IT industry, with 3+ years of experience, full-time positions, and proficiency in Windows OS.

Okay, I've searched for Desktop Support Specialist roles in Atlanta within the IT industry, requiring 3+ years of experience for full-time positions, and needing proficiency in Windows OS. I found 56 suitable positions for you.

Desktop Support Specialist

Atlanta, GA

3 years + Experience

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Specialist role is fundamentally aimed at ensuring seamless technology adoption and incident resolution in a dynamic corporate environment for Cushman & Wakefield. This position involves addressing escalated technical issues from the first line of support while also delivering superior service to end users. Responsibilities such as managing audio-visual equipment, facilitating onboarding processes, and providing white-glove support for executives are indicative of a role that demands both technical know-how and a commitment to outstanding customer service. The candidate will likely face challenges such as time management across varying support requests and the need for precise coordination with cross-functional teams during technology rollouts or troubleshooting sessions. Success in this role looks like consistently meeting service level agreements (SLAs), maintaining system integrity, and fostering a positive user experience through effective communication and problem-solving skills.

Company Analysis:

Lensa operates within the technology career platform sector, utilizing machine learning to simplify the recruitment process for both candidates and companies. As a growing disruptor, Lensa positions itself as a catalyst for transforming how job searches are approached, impacting the Desktop Support Specialist role by emphasizing the importance of technical acumen and effective problem resolution. The culture appears to prioritize innovation and user-first solutions, which may foster a fast-paced work environment where adaptability and ongoing learning are crucial. This position will likely be a key part of the site services team, collaborating closely with other IT professionals while having significant visibility to leadership through interactions that support business-critical operations. The role's alignment with Lensa's mission and goals suggests that it is an integral part of their strategic focus on improving technology adoption and ensuring operational efficiency.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral: Tell me about a time when you had to handle a particularly challenging technical support request. How did you approach the situation?
Behavioral: Can you describe a situation where you improved a process within your previous technical role? What was the outcome?
Behavioral: Describe how you prioritize competing support requests in a high-pressure environment.
Behavioral: Tell me about an instance where you had to train a user on a new technology. What steps did you take to ensure their understanding?
Technical: How would you troubleshoot a situation where a user's laptop cannot connect to the corporate network?
Technical: Explain your experience with ticketing systems like ServiceNow. How do you ensure proper ticket management?
Technical: Can you walk me through the steps you would take to set up audio-visual equipment for a large company meeting?
Technical: What is your familiarity with Windows OS and MS Office 365? Can you give examples of troubles you've resolved using these tools?
Situational: Imagine you receive a ticket for a recurring issue with a software application. What steps would you take to address this?
Situational: If you're in the middle of assisting an executive with a technical issue when a critical incident arises elsewhere, how would you manage your time and priorities?
Company Fit: Why are you interested in working at Lensa specifically, and how do you think your skills align with our mission?
Company Fit: Given our focus on technology adoption, how do you see yourself contributing to improving end-user experiences?
Candidate Question: What types of professional development opportunities does Lensa offer for its tech support staff?
Candidate Question: How does this role facilitate cross-department collaboration, especially when dealing with high-impact projects?
Candidate Question: Can you describe the team culture and how the Desktop Support Specialists interact with one another?

Job Details

Overview Company

Desktop Support Specialist

Lensa

a month ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

Cushman & Wakefield is seeking a Desktop Support Specialist to join their team in Atlanta, GA. The role involves resolving technical incidents, supporting end users, and managing technology adoption within an assigned market.

About the Role

As a Desktop Support Specialist, you will be responsible for resolving incidents escalated from first-line support, managing audio-visual equipment, supporting web conferencing for VIP executives, and providing PC break-fix support. You will also facilitate onboarding and off-boarding, support VoIP and mobile devices, and train end-users. Additionally, you will manage data closet technology, assist remote support staff, and provide white-glove support for executives. Your role includes after-hours support, troubleshooting, and collaborating with various teams for project support.

About You

Required:

Bachelor's degree or equivalent experience in a related computing field.
3+ years of technical experience in a corporate environment.
Knowledge of IT processes, general controls, project management, and system development life cycles.
Proficient with Windows OS and MS Office 365, including MS Teams.
Experience with enterprise ticketing systems like ServiceNow.
Strong analytical, problem-solving, and interpersonal skills.

Preferred:

ITIL Foundation certification or knowledge.
Industry-related technical certificates.
Mac experience.
Familiarity with Active Directory, Intune, and Azure fundamentals.

Lensa

What if we could take the search out of job search? This is the question Lensa has been answering since launching in San Francisco, California in August 2016. Using machine learning, we instantly provide companies with candidates and match professionals with positions that fit their skills, goals, personalities, and needs. How does it work? Lensa applies complex algorithms that identify the skills needed to succeed on a given job. Candidates can play computer games that assess their work style, thus gaining insight into their strengths while unlocking career opportunities. The result: job search that puts people first while reducing the time and cost of talent acquisition.

Lensa passed 10 million job seeker registrations in 2019, making the com- pany one of the premier career platforms.

With teams in multiple U.S. locations and a 60-strong crew of developers and data scientists at its R & D headquarters in Europe, Lensa is working every day to share its transformative career technology with the world.

Atlanta, GA