Okay, I've searched for Desktop Support Specialist roles in Ankeny, IA focusing on Tier 2 support, requiring 1+ years of IT experience, and offering a contract job type. I have found 12 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Specialist role at Kelly Science, Engineering, Technology & Telecom is fundamentally centered on delivering effective Tier 2 support for various desktop computing needs within a multi-site environment. This role is crucial for ensuring that end-users can work with reliable technology, which is particularly important given the company's emphasis on connecting talented individuals in technology-driven sectors. Key responsibilities involve deploying new computers, upgrading systems to Windows 11, and managing the end-of-life process for outdated assets. Success in this role requires not only technical acumen but also the ability to communicate effectively with varied teams, as you will frequently be interfacing with both technical and non-technical personnel. The challenges likely include troubleshooting diverse issues that may arise due to varying configurations across locations and adapting to a fast-paced work environment with flexible demands. A candidate who thrives will have a proactive approach to problem-solving and a customer service mindset, ensuring a smooth transition and minimal disruption to users. Performance within the first 6-12 months could be evaluated by the effectiveness of desktop deployments, upgrade success rates, and user satisfaction levels.

Company Analysis:

Kelly Science, Engineering, Technology & Telecom is positioned within a dynamic sector that focuses on connecting talent with critical scientific and engineering projects. It stands as a leader in the staffing space, backed by decades of industry expertise and specialization. This means that the Desktop Support Specialist will not only contribute to internal efficiencies but also support a larger mission of facilitating innovation in areas such as gene therapy and renewable energy. The company's culture appears to prioritize collaboration, innovation, and adaptability—values that are essential in a role that requires moving between office and shop floor environments. The Desktop Support Specialist will predominantly play a support function, working closely with teams across multiple locations and having exposure to diverse technologies, which could offer opportunities for growth and development within the organization. This role is strategic in ensuring operational stability, directly influencing the productivity of teams involved in high-stakes projects. Therefore, understanding the nuances of the company's focus on diversity and collaboration will go a long way in aligning oneself with its broader goals.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a technical issue for a colleague. What was the situation, and how did you approach it?
• Describe a situation where you had to adapt quickly to a new technology or system. How did you handle the transition?
• Have you ever worked with a remote team on a project? How did you communicate effectively across distances?
• How would you prioritize tasks when supporting multiple users with differing needs in a busy environment?
• What steps would you take to troubleshoot a computer that is not connecting to the network?
• How do you stay current with the latest trends in technology and desktop support?
• Can you walk me through the process you would use to deploy a new computer in a corporate environment?
• If tasked with upgrading multiple computers to Windows 11, what strategy would you implement to ensure minimal disruption?
• Imagine you are told that a high-priority project requires immediate assistance with technical support. How would you manage your time to help them while still fulfilling other obligations?
• What interests you about working for Kelly Science, Engineering, Technology & Telecom, and how do you see yourself contributing to the team?
• How do our company's values of collaboration and innovation resonate with you personally?
• What questions do you have about the team you would be working with if you were selected for this role?
• Could you explain how your educational background in Information Technology or any related experience has equipped you for this position?