Desktop Support Professional
$55k/y-$58k/y
2 days ago
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OnsiteFull-timeSenior
Summary
TTEC is seeking a Desktop Support Professional to join their team in Greenwood Village, Colorado. The role involves providing high-touch, white-glove support to the Executive Leadership Team (ELT) across both Mac and Microsoft platforms.
About the Role
As a Desktop Support Professional Technician, you will serve as a dedicated Executive IT Liaison, delivering expert-level assistance to senior leaders. Your responsibilities include providing real-time technical support, translating issues into service tickets, managing the lifecycle of executive support tickets, and delivering onboarding support for new executive hires. You will maintain a proactive presence to anticipate and resolve issues before they escalate.
About You
Required:
- 5+ years of experience in desktop support or IT service roles, with a focus on executive or VIP support.
- Expertise in both macOS and Windows operating systems, including troubleshooting and configuration.
- Strong knowledge of Microsoft 365, Outlook, Teams, and conferencing technologies (Zoom, WebEx, etc.).
- Excellent interpersonal and communication skills, with the ability to interact confidently with senior executives.
- Proven ability to manage multiple priorities and respond quickly in high-pressure environments.
- Experience with ticketing systems such as ServiceNow or similar platforms.
Benefits
- An annual incentive program.
- Medical, dental, and vision coverage.
- Tax-advantaged health care accounts.
- Financial and income protection benefits.
- Paid time off (PTO) and wellness time off.
- Tuition reimbursement and access to thousands of free online courses.
TTEC
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Denver County, CO