Search for Level 1 Desktop Support roles in Tysons, VA, requiring at least 2 years of IT customer service experience, full-time positions, and proficiency in Windows & MAC OS.

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Level 1 Desktop Support

Tysons, VA

2 years + Experience

Full Time

Windows & MAC OS

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Level 1 Desktop Support role at Apex Systems is fundamentally focused on delivering exceptional IT support to clients by ensuring that their endpoint devices are effectively configured, deployed, and maintained. The position entails being the first point of contact for IT customers, managing technical support requests and issues promptly and professionally. Given the emphasis on customer service and technical proficiency, success in this role hinges on a candidate's ability to provide immediate problem resolution, engage in continuous learning about IT processes, and effectively communicate technical information to both peers and end-users. Responsibilities also involve hands-on support during implementations, ongoing training, and accurate documentation, implying the need for well-honed organizational skills. Candidates will face challenges like managing diverse technical issues and ensuring customer satisfaction while keeping up-to-date with evolving technologies. Excelling in this position will depend on collaborative problem-solving, adaptability, and a proactive approach to both client interactions and technical tasks.

Company Analysis:

Apex Systems operates as a prominent player in the global technology services arena, specializing in the intersection of strategy, transformation, and managed IT services. This strategic positioning indicates that the company values innovation, responsiveness, and a commitment to enhancing customer experiences through technology. Given its presence in over 70 markets, the company likely promotes a collaborative and dynamic environment, welcoming individuals who thrive on continuous learning and growth. The emphasis on awards for talent satisfaction hints at a culture that prioritizes employee engagement and development. Considering the nature of the Level 1 Desktop Support role, it is essential for the candidate to align with the company's mission of delivering exceptional service; this role serves as a crucial link between clients and technical solutions, ultimately influencing the overall health of client relationships. As an entry-level position, the role provides excellent visibility within the larger organizational structure and access to development opportunities, reinforcing the notion that Apex fosters growth from within, making it a fruitful environment for long-term career advancement.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a technical issue under pressure. What was the situation, and what steps did you take to resolve it?
Describe a situation where you had to explain a technical concept to someone with limited knowledge. How did you ensure they understood?
How do you prioritize multiple urgent requests from IT customers? Can you give an example?
What specific experience do you have with Windows and Mac operating systems, and how have you applied that knowledge in a support role?
Can you walk us through your process for diagnosing and resolving a hardware issue with a desktop computer?
What tools and methodologies do you typically use when troubleshooting network issues?
Imagine you receive a ticket regarding an employee's inability to connect to the company VPN. How would you approach resolving this issue?
Suppose a key user reports that their laptop is running slowly, which is impacting their productivity. How would you handle this situation?
Why do you want to work at Apex Systems, and how do you see yourself contributing to our mission and values?
What excites you about the opportunity for continuous learning and career development at Apex?
How do you keep up-to-date with the latest technologies and trends in IT support?
What questions do you have for us about the team you’ll be working with?
Can you describe your ideal work environment and how Apex's culture aligns with that?

Job Details

Overview Company

Desktop Support Level 1

Apex Systems

11 days ago

Highlight

OnsiteFull-time2+ yearsEntry

Summary

Apex Systems is seeking a Level 1 Desktop Support specialist to join their team in Tysons Corner, VA. The role involves providing exceptional IT customer service and technical support to ensure endpoint devices are properly configured, deployed, and maintained.

About the Role

As a Level 1 Desktop Support specialist, you will be the first point of contact for the IT Service Desk, assisting with issues and incidents. You will respond to technical support requests, provision and manage IT infrastructure devices, and support knowledge transfer. Your responsibilities include updating the asset management system, providing training, documenting technical processes, troubleshooting hardware and software problems, and supporting workstation imaging and configuration. You may also work off-hours and be on-call as needed.

About You

Required:

Proficient with Windows & MAC OS, Microsoft Office Suite products, and Macintosh applications.
Proficient with personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, and devices.
Basic knowledge of TCP/IP and LAN switches.

Preferred:

Bachelor’s Degree in Information Technology or a related field.
Minimum of two (2) years’ of experience in IT Customer Service.
Experience with providing support for remotely connected customers and associated technologies (e.g., Cisco VPN, Dual Factor Authentication).

Benefits

Medical, dental, vision, life, disability, and other insurance plans.
Employee stock purchase program (ESPP).
401K program with company match after 12 months of tenure.
Health Savings Account (HSA) on the HDHP plan.
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
Corporate discount savings program and other discounts.
On-demand training program and access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
Certification discounts and other perks to associations including CompTIA and IIBA.

Apex Systems

Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We offer a continuum of services, specializing in strategy, transformation, and managed services across application development, data, enterprise platforms, cloud and infrastructure, and cybersecurity. Through our ability to innovate alongside our customers, we build and deploy the right artificial intelligence solutions to realize business value and improve customer experiences. Our alliances with cutting-edge technology partners empower our customers by providing them with the latest advancements. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the commercial segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com.

Apex strives to provide our talent with the best possible experience, from start to finish. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Visit us today to join our team: www.apexsystems.com/careers.

Tysons Corner, VA