Search for Desktop Support Engineer roles in New York, NY with a focus on contract positions, requiring at least 2 years of experience, expertise in Microsoft Operating Systems, and offering a salary range of $57,000 to $74,000.

Okay, I have searched for Desktop Support Engineer roles in New York, NY, with a focus on contract positions. The positions require at least 2 years of experience, expertise in Microsoft Operating Systems, and the salary range is between $57,000 and$ 74,000. I found 23 opportunities that match your criteria.

Desktop Support Engineer

New York, NY

2 years + Experience

Microsoft Operating Systems

$57000+

$74426-

Contract

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Engineer role at the New York City Department of Investigation is vital in maintaining the agency's technological backbone, aimed at ensuring the smooth operation of desktop infrastructures that support anti-corruption initiatives. The primary responsibilities center around troubleshooting hardware and software issues, managing application deployments, and maintaining documentation, all requiring not just technical proficiency but also a strong customer service-oriented mindset. This role is truly about enabling others, which necessitates excellent communication skills to translate complex technical language into user-friendly terms. Additionally, given the nature of DOI's work, the candidate will face unique challenges in ensuring that IT solutions align seamlessly with stringent regulatory standards while enhancing operational efficiency. Success in this role would be measured by system uptime, user satisfaction, and effective collaboration within the IT unit, which signals a high expectation of self-motivation, teamwork, and proactive problem-solving. The need for effective documentation and ticket management emphasizes a structured approach to troubleshooting and project management, ensuring no detail is overlooked in this mission-critical environment.

Company Analysis:

Lensa operates at the intersection of technology and career development, positioning itself as a transformative player in the HR tech space. Focused on leveraging machine learning to enhance job matchmaking, the company's innovative approach to talent acquisition reflects a forward-thinking culture that prioritizes efficiency and user experience. This environment likely fosters a rapid pace of technological adaptation and an emphasis on continuous learning. For the Desktop Support Engineer, this means an opportunity to be part of a culture that values agility, innovation, and collaboration. Positioned as part of a larger governmental initiative, the role also encapsulates public service ideals. Therefore, the potential employee must resonate with Lensa’s customer-centric values and show a sincere commitment to supporting city agencies in their mission. As the role involves significant interaction with various teams and possibly high visibility due to the sensitive nature of the work, cultivating strong relationships and a keen understanding of organizational goals will be crucial for long-term success. This position not only addresses immediate technical needs but also plays a strategic part in streamlining workflows and enhancing the agency's overall operational effectiveness.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a critical technical issue. What was the situation and what steps did you take?
Describe a situation where you had conflicting priorities on a support ticket. How did you decide which task to tackle first?
Can you share an experience where your communication skills made a significant difference in a technical project or challenge?
How would you approach diagnosing and resolving a network printer issue that multiple users are experiencing?
What steps would you take to manage an application deployment in compliance with change control processes?
Can you describe your experience with configuring and managing Active Directory? What challenges have you encountered?
Imagine you receive a ticket about a critical software application not functioning for multiple users. How would you investigate and resolve it?
If you were tasked with improving the desktop support process, what strategies would you consider implementing?
Why do you want to work for the New York City Department of Investigation, and how do you think your background prepares you for this role?
In what ways do you think Lensa's commitment to innovative career technology aligns with the support services you would provide?
What do you believe is the most important quality for someone in a support role when working with clients from diverse backgrounds?
How do you stay current with new technologies and practices in desktop support? Can you share a recent example?
What do you expect your relationship with project managers to look like in your role as a Desktop Support Engineer?
How do you prioritize the tasks on your ticket queue to ensure minimal business impact?
What questions do you have for us about how your role would contribute to the overall mission of the DOI?

Job Details

Overview Company

Desktop Support Engineer

$57.79k/y-$74.43k/y

Lensa

2 days ago

Highlight

OnsiteContract2+ yearsEntry

Summary

Lensa is seeking a Desktop Support Engineer for the City of New York in New York, NY. The role involves supporting desktops, laptops, tablets, and mobile devices, troubleshooting hardware and software issues, and collaborating on desktop infrastructure planning.

About the Role

As a Desktop Support Engineer, you will evaluate and create application packages, implement updates, design and maintain system images, manage Active Directory tasks, and oversee ticket activities. You will also document technical specifications, assist in troubleshooting, maintain an asset database, and manage special projects. Collaboration with project managers and ensuring high system performance are key responsibilities.

About You

Required:

Baccalaureate degree from an accredited college or university and two years of full-time experience in computer environments or local desktop support.
Strong technical foundation in supporting desktops, laptops, tablets, and mobile devices.
Excellent communication and problem-solving skills.
Customer-centric approach and ability to adapt to evolving technologies.

Preferred:

Valid Driver's License.
In-depth technical knowledge of PC and desktop hardware, including Dell and Apple.
Experience with Microsoft Operating Systems and Office Suite, including MS Office 365.
Familiarity with GoverLan/Endpoint Central.
A+ and MCDT certifications.
Experience with Web-based applications support.

Lensa

What if we could take the search out of job search? This is the question Lensa has been answering since launching in San Francisco, California in August 2016. Using machine learning, we instantly provide companies with candidates and match professionals with positions that fit their skills, goals, personalities, and needs. How does it work? Lensa applies complex algorithms that identify the skills needed to succeed on a given job. Candidates can play computer games that assess their work style, thus gaining insight into their strengths while unlocking career opportunities. The result: job search that puts people first while reducing the time and cost of talent acquisition.

Lensa passed 10 million job seeker registrations in 2019, making the com- pany one of the premier career platforms.

With teams in multiple U.S. locations and a 60-strong crew of developers and data scientists at its R & D headquarters in Europe, Lensa is working every day to share its transformative career technology with the world.

New York, NY