Search for Desktop Support Technician roles in Ann Arbor, MI, with a focus on full-time positions, requiring basic troubleshooting skills, hybrid work options, and salary expectations starting from $40,000.

Okay, I've searched for Desktop Support Technician roles in Ann Arbor, MI, focusing on full-time positions with basic troubleshooting skills, hybrid work options, and salary expectations starting from $40,000. I found 12 positions that match your criteria.

Desktop Support Technician

Ann Arbor, MI

Full Time

troubleshooting

$40000+

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Desktop Support Apprenticeship at the University of Michigan focuses on providing technical support within the College of Literature, Science, and the Arts, a role essential for enhancing the educational experience through effective IT assistance. The apprentices will be expected to handle a variety of tasks that encompass troubleshooting, maintaining computer systems, and ensuring the availability of technology used for teaching and learning. A successful candidate will likely encounter diverse technical challenges that require problem-solving skills and adaptability. Success in this role involves establishing strong relationships with faculty, staff, and students, ensuring that their tech needs are met responsively and accurately. Moreover, the job emphasizes continuous learning and growth — candidates should be prepared to face evolving technology and changing support needs, thereby enriching their skill sets over time.

Company Analysis:

The University of Michigan is not just an established educational institution; it positions itself as a leader in advancing knowledge and societal betterment through innovation and service. Emphasizing a mission-driven culture, the institution is likely to prioritize collaboration, creativity, and a commitment to the greater good. In this context, the Desktop Support Apprenticeship fits within a team-focused environment that values effective communication and proactive problem-solving. This role supports the wider academic mission by ensuring that technological resources are seamlessly integrated into the learning environment. Given the flexible work arrangement noted in the job description, candidates should thrive in dynamic settings and be adaptable to varied work modalities. Ultimately, by supporting educational functions, this position contributes directly to the university’s strategic goals of fostering curiosity, discovery, and innovative problem-solving in both students and faculty alike.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you solved a technical problem that others could not. What was your approach?
Describe a situation where you had to communicate a technical issue to someone without a technical background. How did you ensure they understood?
Can you provide an example of when you had to manage multiple tasks or support tickets at the same time? How did you prioritize your workload?
What steps do you take to keep your technical knowledge up-to-date, especially in a rapidly changing technology landscape?
How would you approach troubleshooting a faculty member's computer that won't connect to the wireless network?
If a classroom's VR equipment fails right before a scheduled lesson, what immediate steps would you take to resolve the situation?
Imagine you receive a ticket about a software issue, but you’re not familiar with the application in question. How would you handle this situation?
What do you think is the most important aspect of providing technical support in an educational environment?
Why are you interested in joining the University of Michigan specifically for this apprenticeship opportunity?
How do you believe your personal values align with the mission and vision of the University of Michigan?
What are some challenges you anticipate facing in this apprenticeship, and how would you plan to overcome them?
What questions do you have about the team dynamics within the Desktop Support unit at the University of Michigan?
What can you tell me about the tools and systems you have previously used in desktop support roles?

Job Details

Overview Company

Desktop Support Apprentice

$40.5k/y-$43.5k/y

University of Michigan

2 days ago

Highlight

HybridFull-timeEntry

Summary

University of Michigan is seeking a Desktop Support Specialist Apprentice to join their team in Ann Arbor, MI. The role involves providing technical support to faculty, staff, and students within the College of Literature, Science, and the Arts.

About the Role

As a Desktop Support Specialist Apprentice, you will be responsible for resolving technical incidents, establishing customer relationships, managing support tickets, and maintaining systems and device inventory. You will also participate in cross-organizational projects to ensure the environment is up-to-date and secure.

About You

Required:

Ability to identify causes of simple technical problems and provide practical solutions through training.
Capability to install software and troubleshoot basic issues.
Effective verbal and written communication skills tailored to customer needs.
Demonstrated ability to develop and maintain positive relationships within and outside the team.

Preferred:

Enjoyment of learning and tackling new challenges.
Willingness to ask questions and seek input to find root causes of technical problems.
Detail-oriented with the ability to manage multiple tasks simultaneously.
Ability to work in a dynamic environment and escalate work outside current skill set.

Benefits

Salary of $40,500 with an increase to $43,500 after training, certifications, and six months of successful on-the-job training.
Full access to the University of Michigan Benefits and resources.

University of Michigan

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Ann Arbor, MI