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Job Analysis:
The role of Delivery Solutions Architect (DSA) at Databricks is fundamentally designed to bridge technical expertise and strategic customer engagement, aimed at amplifying the adoption of the Databricks Data Intelligence Platform among public sector clients. This position entails a hybrid focus where the DSA must demonstrate significant technical proficiency while also driving commercial outcomes for assigned accounts. The principal responsibilities include orchestrating complex post-sale strategies, ensuring customers realize the full potential of their Databricks workloads, and fostering strong executive relationships to facilitate growth. Given the emphasis on increasing customer success and usage rates, candidates will face challenges such as navigating through organizational complexities, articulating technical concepts to varied audiences, and addressing escalated issues that directly impact project timelines and customer satisfaction. Success in this role will likely be measured by the DSA's ability to lead onboarding processes, deliver on KPIs related to customer health, and advance strategic initiatives that align with both customer goals and Databricks' broader mission, all within the dynamic landscape of data solutions.
Company Analysis:
Databricks operates within the thriving data analytics and artificial intelligence sector, positioning itself as a leading player through its innovative offerings like Lakehouse, Apache Spark™, and Delta Lake. What sets Databricks apart is its commitment to empowering organizations, including over 60% of the Fortune 500, to harness their data optimally, which speaks to the strategic importance of the DSA role in accelerating this vision. The company's culture reflects a strong emphasis on innovation and collaboration, suggesting that employees are encouraged to take initiative and engage deeply with their work and peers. The role of DSA is situated within the Field Engineering team, indicating a collaborative environment where cross-functional teamwork is essential. With a focus on public sector clients, the DSA must navigate complex organizational structures and prove adaptability. Strategic alignment for this position lies in supporting Databricks' objectives of driving product adoption and maximizing customer ROI, which requires not only technical acumen but also a strategic mindset that can relate product capabilities to business outcomes.