Search for D365 Administrator roles in Skokie, IL, focusing on full-time positions, requiring 4+ years of experience with Dynamics 365, and looking for competitive salaries between $75,000 and $80,000.

Okay, I've searched for D365 Administrator roles in Skokie, IL, focused on full-time positions, requiring over 4 years of experience with Dynamics 365. I've found 12 available positions matching your criteria, and the compensation is within the range of $75,000 to$ 80,000.

D365 Administrator

Skokie, IL

4 years + Experience

Full Time

$75000+

$80000-

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The D365 Administrator role at Visual Comfort & Co. is primarily focused on ensuring the effective support and maintenance of the Dynamics 365 environment, specifically as it relates to Finance & Operations or Customer Engagement modules. This entails not only leading the day-to-day operations of the D365 support function but also serving as the escalation point for critical issues, which places the candidate in a pivotal role for system stability within the organization. The main challenges likely include managing a diverse array of support queries, collaborating across various internal teams and external vendor partnerships, and implementing continuous improvement processes to enhance user experience. Success in this role would be reflected by minimal system downtime, timely resolution of service disruptions, and effective communication that fosters collaboration among teams. Candidates must exhibit a mix of technical proficiency in D365, an ITIL-aligned approach to support, and strong organizational capabilities to prioritize tasks and manage multiple user needs efficiently, all of which are pivotal for ensuring high system availability and user satisfaction.

Company Analysis:

Visual Comfort & Co. operates as a premier resource in the decorative lighting and ceiling fan industry, positioning itself as a leader with a diverse product portfolio that features quality craftsmanship and premium design elements. The company's emphasis on community, collaboration with influential designers, and a strong commitment to customer support suggest a culture that values creativity, quality, and an exceptional client experience. For someone in the D365 Administrator role, this culture may mean working in a fast-paced environment where innovation is encouraged, while also demanding a high level of customer service sensitivity, since users depend on stable systems for effective design and customer engagement. As a D365 Administrator, the role fits into a cross-functional context, likely requiring strong visibility with key stakeholders, particularly in project transitions and operational improvements. This hire appears to have critical strategic significance, as it supports the company's drive towards operational excellence and customer satisfaction in a growing market. Therefore, aligning technical skills and a customer-focused ethos will be essential for success.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you successfully resolved a critical system issue. What steps did you take to ensure a timely resolution?
How have you previously managed support ticket queues and team workload in a high-pressure environment? Can you provide a specific example?
Describe a situation where you had to collaborate with a challenging team or individual to resolve a technical problem. How did you approach it?
What do you see as the key factors in maintaining user satisfaction in a support role like the D365 Administrator?
Could you walk us through your approach to monitoring and maintaining system performance for a platform like Dynamics 365?
What experience do you have with ITIL-aligned support best practices? How have you applied this in your previous roles?
How would you handle a situation where multiple users are experiencing downtime due to a system failure?
Imagine you discover a recurring issue in the D365 support tickets. What strategies would you employ to investigate and resolve it?
Why are you interested in the D365 Administrator role at Visual Comfort & Co. specifically, and how does your background align with our mission?
How do you think your values align with the emphasis Visual Comfort & Co. places on quality craftsmanship and customer service?
What questions do you have about the team you’ll be working with in this role?
What would you want to learn about the current Dynamics 365 environment and the major pain points users face?
How flexible are you with working outside standard hours, and how do you prioritize tasks when facing unexpected demands?

Job Details

Overview Company

D365 Administrator

$75k/y-$80k/y

Visual Comfort & Co.

a month ago

Highlight

OnsiteFull-time4+ yearsMid

Summary

Visual Comfort & Co. is seeking a D365 Administrator to join their team in Skokie, IL. The role involves overseeing the support and maintenance of the D365 environment, ensuring system stability, and collaborating with internal teams and external vendors.

About the Role

As a D365 Administrator, you will lead the day-to-day operations of the D365 support function, serve as the initial escalation point for critical system incidents, and coordinate with internal business units and external support partners. You will maintain system availability, drive continuous improvement initiatives, manage SLAs, and work closely with project and development teams to transition new functionality into support. Additionally, you will create and maintain support documentation and work effectively in a team environment.

About You

Required:

Minimum 4 years of experience supporting Microsoft Dynamics 365 (preferably F&O or CE).
Bachelor’s degree in Information Technology, Business Systems, or a related field.
Strong understanding of business processes in finance, operations, supply chain, or CRM depending on the D365 module.
Proficient in using help desk platforms (e.g., Sys Aid).
Solid knowledge of system configuration, issue triage, and functional troubleshooting.
Excellent communication and stakeholder management skills.
Exceptional organizational and time management skills.
Ability to prioritize and handle multiple tasks and changing priorities.

Preferred:

2 years in a lead or senior support role, with responsibility for managing ticket queues and team workload.
Familiarity with Microsoft Azure DevOps, LCS (Lifecycle Services), and Power Platform.
ITIL certification or understanding of IT service management best practices.
Experience working with D365 integrations, data entities, and Power Automate flows.
Understanding of security roles and user access management in D365.
Previous experience working with third-party vendors or managed service providers.

Benefits

Competitive compensation plan.
Competitive Medical, Dental and Vision Benefits.
Company provided Life Insurance and Short-Term Disability.
401(k) Employer Match.
Generous Vacation and Paid Time Off Programs.
Closed on all major holidays.
Team Member discounts on Visual Comfort Products.

Visual Comfort & Co.

We believe in the transformative power of light.

Visual Comfort & Co. is the premier resource for decorative lighting, architectural lighting, and ceiling fans from the most influential designers in the world. Our community of interior designers, architects, lighting designers, builders, contractors, e-tailers, retailers, distributors, and consumers shares a modern sensibility, an affinity for great design, and a passion for elevating their built environment. Moreover, they value quality craftsmanship, investing in premium design elements because they truly value the longevity and distinction these details bring to a space.

We are proud to be pioneers in partnering with extraordinary designers. Each of our design partners brings their own unique vision to the creation of beautiful lighting, extending the range of what we do and who we reach. It is our privilege to bring their designs to life, and we’re thrilled they are the company we keep.

As we’ve grown, Visual Comfort & Co. has become home to the world’s most expansive selection of premium lighting & fans. We are one company, one source, & one brand—tirelessly building on the promise that still rings true in the name of our original business. We’ve organized our vast portfolio into a series of curated collections (Signature, Modern, Studio, Fan, and Architectural) that make it easier to find the product, style, & price range you want for any size & type of project.

Our selection aims to meet a diversity of needs and preferences, and our shopping experience (in our showrooms and online) is designed to share a representative range of our products in an optimal setting. We are committed to assisting our customers through every step of their Visual Comfort & Co. journey, providing exceptional support and personalized assistance to ensure satisfaction. Our dedicated team strives to exceed customer expectations by providing a seamless and enjoyable experience from selection to installation.

Skokie, IL