Search for Customer Support Engineer roles in Richardson, TX that require a Bachelor's degree in Electrical Engineering, involve troubleshooting complex equipment, and offer full-time positions with at least 3 years of experience.

Okay, I've searched for Customer Support Engineer roles in Richardson, TX, requiring a Bachelor's degree in Electrical Engineering, focusing on troubleshooting complex equipment, and targeting full-time positions with at least 3 years of experience. I have found 27 positions for you.

Customer Support Engineer

Richardson, TX

Bachelor

3 years + Experience

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Customer Support Engineer role at KLA is fundamentally focused on ensuring the optimal performance and customer satisfaction concerning complex semiconductor manufacturing equipment. This position involves not only performing diagnostics and repairs but also requires a proactive approach to customer interaction and service delivery. The primary responsibilities require candidates to engage deeply with advanced technologies and troubleshoot issues that may not be clearly defined, necessitating both technical expertise and innovative problem-solving skills. Candidates will need to communicate effectively with customers, interpreting their needs and translating technical details into actionable insights. Success will involve fostering strong relationships, balancing technical duties with customer demands, and ensuring that the equipment operates at maximum efficiency. The expectation is for this engineer to be a representative of KLA, indicating that customer satisfaction and representation are critical components of the role. Performance metrics will likely be tied to customer feedback, quality of service, and response times in repairs, with an emphasis on providing timely and accurate documentation of service activities.

Company Analysis:

KLA is positioned as a global leader in the semiconductor manufacturing ecosystem, suggesting a stable yet innovative environment. Their commitment to investing a significant portion of sales back into research and development reveals a forward-thinking company culture that prioritizes innovation and continuous improvement. Such an environment can be both exhilarating and challenging for professionals in customer support roles, as they will need to keep pace with quickly evolving technologies while effectively addressing customer concerns. It’s a culture likely driven by collaboration, given the emphasis on teamwork among various specialized roles within the organization. This Customer Support Engineer will fit into a larger service organization that values technical excellence and customer collaboration, indicating that this role will require solid teamwork and understanding of cross-functional dynamics. Strategic alignment for this position involves directly supporting KLA's mission to enhance customer satisfaction and system productivity, making it essential for candidates to align their personal values with KLA's commitment to innovation and service excellence.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex technical problem without clear guidance. What was your approach?
Describe a situation where you had to manage customer expectations while resolving a technical issue. How did you ensure satisfaction?
Can you give an example of providing technical assistance to a colleague? What was the outcome?
How do you stay updated with the latest technologies in semiconductor manufacturing, and how do you incorporate that knowledge into your work?
What would be your first steps in diagnosing a malfunctioning piece of equipment in a customer's facility?
How would you repair a board-level problem from standard procedures, and what factors would influence your decision-making process?
Imagine you are faced with a multi-faceted equipment failure that requires innovative troubleshooting. How would you approach this challenge?
You receive feedback from a client that your service could be improved. How would you handle this feedback while working to enhance your service delivery?
Why are you interested in working at KLA specifically?
How do you feel your previous experience aligns with KLA's emphasis on innovation and customer satisfaction?
What do you believe is the most critical factor in ensuring customer satisfaction in a technical support role?
Could you describe an ideal working environment for you, and how that relates to KLA's culture?
What questions do you have about the team you'll be a part of and the specific technologies you'll be working with?
How does KLA's focus on R&D resonate with you as a professional in the semiconductor industry?

Job Details

Overview Company

Customer Support Engineer

$28.23/h-$44.81/h

KLA

11 days ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

KLA is seeking a Customer Support Engineer to join their team in Richardson, TX. The role involves servicing and troubleshooting complex semiconductor manufacturing equipment to ensure customer satisfaction and optimal system performance.

About the Role

As a Customer Support Engineer, you will be responsible for modifying, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer premises. You will represent the company to customers, ensuring satisfaction with service and coordinating actions to maximize system production time. Responsibilities include evaluating technical equipment problems, repairing equipment on-site, providing technical assistance to other engineers, and conducting customer orientation on equipment applications. The role requires up to 20% travel within North America.

About You

Required:

Bachelor's Level Degree or work experience of 3 years.

Preferred:

Electrical Engineering or Electro-mechanical Degree.
Previous experience with KLA equipment.

Benefits

Participation in performance incentive programs.
Eligibility for medical, dental, vision, life, and other voluntary benefits.
401(K) with company matching.
Employee stock purchase program (ESPP).
Student debt assistance.
Tuition reimbursement program.
Development and career growth opportunities.
Financial planning benefits.
Wellness benefits including an employee assistance program (EAP).
Paid time off and paid company holidays.
Family care and bonding leave.

KLA

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Visit us at: www.kla.com

Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.

Richardson, TX