Search for Customer Support Engineer roles in Phoenix, AZ, with a focus on semiconductor manufacturing, requiring at least 1 year of experience, offering full-time positions, and providing medical benefits.

Okay, I've searched for Customer Support Engineer roles in Phoenix, AZ, specifically in the semiconductor manufacturing sector, requiring at least 1 year of experience, with full-time positions and including medical benefits. I found 45 positions that match your criteria.

Customer Support Engineer

Phoenix, AZ

Semiconductor Manufacturing

1 years + Experience

Full Time

Medical Insurance

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Customer Support Engineer role at KLA is fundamentally about ensuring the reliability and operational efficiency of critical semiconductor manufacturing equipment for customers. This requires not only technical expertise but also strong interpersonal skills to build relationships that foster customer satisfaction and long-term loyalty. The main responsibilities include troubleshooting and diagnosing equipment issues, requiring a blend of analytical problem-solving skills and hands-on technical capabilities. Given the complexity of the systems involved, the role demands a thorough understanding of the specific tool models in use and the ability to work collaboratively with both customers and internal teams, particularly during escalations or tricky diagnostics. Success in this position will likely be measured by the speed and effectiveness of response to technical issues, the ability to reduce downtime for customers, and overall improvements in customer satisfaction metrics. The nature of the work also suggests that the engineer will face the challenge of balancing various demands on their time while remaining focused on addressing customer needs and operational goals.

Company Analysis:

KLA is a key player within the semiconductor manufacturing ecosystem, recognized for its innovative solutions that drive the electronics industry forward. As a global leader, KLA does not merely react to market demands; it actively shapes the future of technology through heavy investments in R&D, signaling to employees that creativity and innovation are highly valued. The company's culture likely emphasizes collaboration and a fast-paced work environment, where problem-solving skills are crucial, particularly due to the rapid pace of technological advancement. The role of Customer Support Engineer fits strategically within KLA's broader mission of service excellence, not just maintaining equipment but enhancing customer productivity and satisfaction, which is vital as the company partners with leading technology providers globally. Given the structure of KLA's service organization, this role may also have significant visibility and direct impact on KLA's reputation within the industry. A potential candidate should assess whether they thrive in an environment where they need to respond to complex, often ambiguous challenges and are motivated by directly contributing to innovation in technology.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you describe a time when you had to troubleshoot a complex technical issue? What approach did you take?
How do you prioritize multiple customer requests when they arise simultaneously?
Tell me about an instance where you turned a dissatisfied customer into a satisfied one. What steps did you take?
In your view, what makes for effective communication when dealing with technical challenges during customer interactions?
How would you go about diagnosing a system-level issue without clear troubleshooting steps?
What tools or methodologies do you typically use for equipment diagnostics, and why do you prefer them?
Explain how you would manage a situation where you cannot immediately solve a technical issue for a client.
Imagine a customer contacts you reporting that their equipment has suddenly malfunctioned during a crucial production cycle. What steps would you take to assist them?
KLA emphasizes R&D; describe how staying current with industry trends can impact your role as a Customer Support Engineer?
What interests you about working with KLA and contributing to the semiconductor manufacturing ecosystem?
Can you share how your past experiences align with KLA's emphasis on innovation and problem-solving?
What questions do you have about the training process for this role and the team dynamics in the service organization?
How does KLA's commitment to customer satisfaction resonate with your personal work philosophy?
In your opinion, what are the most critical attributes for a Customer Support Engineer in the semiconductor industry?

Job Details

Overview Company

Customer Support Engineer

$31.78/h-$54.04/h

KLA

10 days ago

Highlight

OnsiteFull-time1+ yearEntry

Summary

KLA is seeking a Customer Support Engineer-TSMC AZ to join their team in Phoenix, AZ. The role involves evaluating, diagnosing, and troubleshooting technical equipment problems to ensure customer production improvement.

About the Role

As a Customer Support Engineer, you will be responsible for repairing system-level problems at customer sites, ensuring operational quality of system equipment, and coordinating actions to minimize downtime. You will also assist Installation Engineers, prepare field service reports, build positive customer relationships, and handle return materials authorization processes. The role includes executing technical critical issues and supporting customer demos and field projects.

About You

Required:

Level 3 and above certification for specific product models.
1+ years of TSMC fab ramp/tool engagement experience.
Proven record of quickly diagnosing problems through analysis of inspection reports and system log files.
Strong communication and leadership skills.
Capability to collaborate with technical teams for escalations and troubleshooting.

Benefits

Participation in performance incentive programs.
Eligibility for medical, dental, vision, life, and other voluntary benefits.
401(K) with company matching.
Employee stock purchase program (ESPP).
Student debt assistance.
Tuition reimbursement program.
Development and career growth opportunities.
Financial planning benefits.
Wellness benefits including an employee assistance program (EAP).
Paid time off and paid company holidays.
Family care and bonding leave.

KLA

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Visit us at: www.kla.com

Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.

Phoenix, AZ